Tourism Industry Engagement Intern

Description

As unapologetic promoters of Cleveland, the Destination Cleveland team works every day to attract visitors, inspire both visitors and locals alike to explore, and connect people to experiences that illustrate Cleveland’s diversity, creativity, and contagious passion. We’re in the business of equitably growing the region’s economy through travel and tourism while also cultivating a passion for Greater Cleveland.

As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We’re a group of expectation-exceeding, fun-loving, innovative professionals.

The Industry & Partner Engagement Intern will be charged with tasks related to stewarding relationships with a network of local hospitality industry businesses to advance the strategic priorities of the organization while prioritizing racial equity and inclusion. The intern will also gain hands‑on experience supporting the team’s customer relationship management (CRM) system through data maintenance, quality assurance, reporting and process documentation.

This role, primarily within the Destination Management division and Destination Engagement sub‑department, will touch many interdepartmental projects and initiatives. Success is measured by, but not limited to, perceptions of and engagement with the organization by the hospitality industry, as well as the accuracy and usability of partner data.

The entire destination management functional area seeks to continually advance Cleveland as a destination city by serving as:

• community catalyst
  , actively listening to the community & customers and working to cause or accelerate actions and collaborations that advance Cleveland as a destination city;
• collaborative designer
  , utilizing consumer & community insights to shape destination assets into brand-aligned experiences for residents and guests;
• community orchestrator
  , inspiring diverse and often disconnected individuals, and organizations to work together to advance Cleveland as a destination city; and
• destination champion
  , consistently standing together with visitors to Cleveland, the industry that serves them and the community that hosts them to champion Cleveland as a destination city.

• Mandatory Start Date & Orientation:
  January 6, 2027
• $1000 Monthly Stipend (paid twice monthly over the course of the 16 week internship)
• 200-275 hours of the course of the semester (15-20 hours per week)
• Flexible Scheduling
• $50/Month Stipend
• Internship Duration: SPRING 2027 (January 6 - April 30)

• Build your non‑profit experience portfolio.
• One‑on‑one mentoring.
• Build customer service skills.
• Exposure to a variety of professions within the travel, tourism, and hospitality industry.
• Opportunities to attend professional networking events occurring in the region.
• Work at a nationally recognized destination marketing & management organization.

• General data assistance to support the Destination Management division with the transition to a new CRM system
• Assisting Industry Engagement Support Specialist with partner onboarding tasks, including, but not limited to:
  • Partner application processing
  • Renewal invoicing
  • Partner welcome packet distribution
  • Activating new partners in CRM
  • Welcome Email series

• Writing and sending the monthly industry newsletter, working collaboratively with our Public Relations Team
• Assist with CRM reports and dashboards used to monitor partner onboarding, renewals, engagement, benefit fulfillment and outreach activity.
• Assist Industry Engagement Support Specialist with tasks associated with industry &…