Host, Customer Service​/HelpDesk, Customer Service Rep

We are looking for a warm, organized, and service-focused individual to join our team as a Host! As the first point of contact for our guests, you’ll set the tone for their dining experience by providing a welcoming atmosphere and ensuring smooth seating and reservation flow.

This role requires strong communication skills, attention to detail, and the ability to stay composed and professional in a fast-paced environment.

Responsibilities include:

• Greet and seat guests in a friendly, professional, and timely manner
• Manage the reservation system, including floor plans, seating rotations, and waitlists
• Provide accurate wait-time estimates and communicate updates clearly to guests
• Maintain a clean and organized host stand and lobby area
• Answer phone calls and handle guest inquiries and reservations efficiently
• Communicate guest preferences, allergies, or special occasions to the service team
• Support front-of-house team with light bussing, table resets, and cleaning as needed
• Complete all shift checklists and maintain readiness throughout service

Benefits (for full-time Team Members)

• 401(k)
• Health insurance
• Vision insurance

AAP/EEO Statement

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.

We arean equal opportunity employer.

All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. We will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

20920 Brookpark Rd, Cleveland, OH 44135, USA