Customer Success Team Lead- Digital Team

Cleveland, Ohio Customer Success – Customer Success Managers /Full-Time /On-site Shape the future of Search. About Bright Edge Bright Edge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.

Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.

What sets Bright Edge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, Bright Edge is a great place to build your career.

About the Role This role requires at least 4 days onsite in our Cleveland office.

Our Customer Success organization is the heart and soul of Bright Edge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. We’re looking for a Team Lead to lead our Digital Customer Success team, serving as both a coach and hands-on customer advocate focused on driving meaningful impact for Bright Edge’s customers.

In this player-coach role, you’ll mentor and develop a talented group of CSMs while also working directly with customers to solve complex marketing and analytics challenges, drive adoption, and deliver world-class customer experiences.

If you love mentoring and developing others, enjoy rolling up your sleeves to solve complex customer challenges, and thrive in a role where you can make an impact both as a leader and a hands-on CSM, this is the role for you.

How you'll spend your time:

Lead & Support Customers — Manage your own book of ~20 accounts while providing high-touch partnership and strategic guidance to customers.

Drive Customer Success — Build strong relationships with key stakeholders, understand their goals, and help customers navigate implementation, adoption, and ongoing support.

Coach & Develop CSMs — Lead, coach, and develop a team of Customer Success Managers, helping them strengthen their customer relationships and deliver strong outcomes.

Drive Customer & Team Success — Balance direct customer ownership with team leadership, ensuring both your accounts and your team’s portfolio are healthy, engaged, and delivering value.

Guide Customer Strategy — Coach your team through key customer moments while staying close to account strategies, escalations, and high-impact conversations.

Drive Performance & Collaboration — Set goals, review account books and KPIs, and partner cross-functionally to turn customer insights into action across Bright Edge.

We're excited about you if you have:4+ years of client management experience with 2+ years in a performance management or people leadership role Bachelor’s degree required

Client & Team Leadership — Proven experience managing a book of business while developing talent, coaching teams, and driving strong customer outcomes

Communication & Problem-Solving — Excellent communication, storytelling, and problem-solving skills with the ability to tailor messaging for executives, marketers, and technical stakeholders

Digital Marketing & Technology — Strong understanding of digital marketing, SEO, or analytics,…