Customer Service Representative

Job title
:
Customer Service Representative

Location
:
Currently Cleveland (4163) (moving to Staplyton (4207) from December 2026)

Working model
:
Permanent, full-time role, based 5-days at our site

• Birthday leave – paid day off for your birthday!
• Work in a business that encourages innovation and prioritises learning and development
• Regular team events – including quarterly BBQs and end-of-year parties
• Monthly peer-nominated staff recognition program

Network Steel is currently seeking an experienced Customer Service Representative to join our team. As the Customer Service Representative, you are responsible for maintaining customer relationships for Network Steel in line with the direction of the business. Your core responsibilities are focused on customer driven tasks and support any inquiries in a prompt professional manner. As a part of Network Steel team, you are expected to role model the values and behaviours to ensure a high performing and engaged culture.

This role will sit within the Sales & Marketing team and contribute to the business efficiency and continuity.

As the Customer Service Representative, you will be responsible for:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels including over the phone and via email
• Acknowledging and resolving customer complaints
• Understanding of Network Steel products to support customer queries
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

To be successful in this role you will possess the following:

• Customer service experience with excellent communication and listening skills
• Confident telephone manner and experience with high volume calls
• Helpful attitude
• Reliable, with strong work ethic
• Self-motivated and team player
• Computer skills including Windows, Email, Word and Excel

We are proudly renowned as Queensland’s most recognisable supplier of Structural Steel products to the most prominent builders of residential detached housing and multi-density unit/townhouse developments. With daily freight deliveries throughout Brisbane, Ipswich, Gold Coast, Sunshine Coast & Northern Rivers, we have the whole Southeast Corner covered and work with all top 10 builders such as Metricon, Clarendon Homes and Plantation Homes, to name just a few.