Venue Representative - Cleveland, OH

This is a US based position and the successful applicant will be hired into Poseidon's US-based partner company.

All offers of employment with WORLDS® are contingent upon clear results of a thorough background check.

Are you an energetic, tech-savvy professional with outstanding communication and customer service skills? We’re looking for responsible and outgoing individuals to represent WORLDS at our immersive, cinematic projection shows. This part-time role requires reliability, strong leadership, and the ability to create a smooth and enjoyable guest experience.

WORLDS® produces fully immersive cinematic music and art projection shows for planetariums and giant-screen theaters. Our mission is to relieve stress, evoke joy, and create a truly mesmerizing experience for our audiences.

More information about ASTRONOMICA in Cleveland: https://tickets.change worlds.o...

• Event Setup & Breakdown: Set up and take down signage, check-in tables, and merchandise displays, charge devices.
• Guest
  
  Experience:
  
  Greet and check in guests, answer questions, and ensure a seamless audience experience.
• Merchandise Management: Facilitate sales, and track inventory as needed, report issues, request additional assets and merch as necessary.
• Event Oversight: Monitor the event flow and quickly resolve any on-site issues.
• Communication & Reporting: Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.

• A strong communicator who can confidently engage with guests and venue staff.
• Tech-savvy and comfortable using iPhone apps, including Whats App.
• Reliable, punctual, and detail-oriented with excellent judgment.
• A proactive problem solver who stays calm under pressure.
• A team player with leadership skills, able to direct on-site venue staff when necessary.

Fridays, Saturdays and Sundays from 4:30pm-9:45pm

• Initial scheduled dates:
• 10/30/2026 Friday
• 11/6/2026 Friday
• 11/7/2026 Saturday
• 11/14/2026 Saturday
• 12/19/2026 Saturday
• 1/8/2027 Friday
• 1/15/2027 Friday
• Additional dates will be assigned based on ticket sales and venue scheduling.

• Minimum 2 years of customer service or event experience (hospitality, retail, or similar roles preferred).
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfortable working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.

Success in this role will be measured by your ability to deliver a smooth, engaging guest experience and uphold the high standards of WORLDS shows. You’ll know you’re thriving when:

• Guest Satisfaction: Audiences consistently report positive experiences and smooth check-ins.
• Operational Accuracy: Setup, check-in, and breakdown follow all company procedures, with no missed steps.
• Communication Quality: Timely, clear updates are shared with the Venue Operations team before, during, and after events.
• Merchandise Management: Inventory is tracked accurately and sales are reported promptly.
• Reliability: You arrive on time, fully prepared, and consistently ready to represent the WORLDS brand with professionalism.
• Problem Solving: On-site challenges are handled calmly, with quick and effective resolutions.

We expect:

• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to…