Assistant Director, Graduate Program Operations

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $52,705 and $66,672, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

The Assistant Director, Graduate Program Operations, provides comprehensive project management and operational support across Weatherhead's School of Management portfolio of seven graduate degree programs, along with school-wide initiatives related to curricular innovation. This position ensures the smooth execution of all logistical, academic, and administrative processes that underpin the success of the school's graduate offerings. The assistant director works closely with Faculty Directors and the Associate Dean of Curricular Innovation to coordinate program delivery, manage course and residency logistics, support faculty, and maintain data systems and compliance documentation.

Through organized, detail-oriented execution, the assistant director advances the quality, efficiency, and consistency of the graduate student and faculty experience by leveraging operational overlap, improving communication and streamlining data collection to enhance efficiency and consistency. The assistant director also ensures integration of impacts and outcomes across programs to align with school-wide goals.

• Program Operations and Logistics:
  Lead and coordinate all operational aspects of Weatherhead's graduate programs, ensuring cohesion and efficiency across seven programs. Oversee graduate-level course scheduling processes to optimize shared courses and leverage overlap between programs for long-term continuity and quickly adopt process improvements across all programs. Manage academic calendars, Canvas course setup, and modality-specific needs (in-person, online, hybrid). Plan and execute residencies, international institutes, capstone experiences, and major academic events to ensure consistency and quality across programs.
  
  (40%)
• Project and Process Management:
  Serve as project manager for initiatives assigned by Faculty Directors or the Associate Dean, tracking deliverables, and timelines. Drive adoption of process improvements across all graduate programs and accelerate implementation and enhance operational efficiency. Streamline communication channels to reduce friction and improve response times among faculty, staff and students across graduate programs. (25%)
• Faculty and Course Support:
  Partner with faculty to ensure smooth course delivery, including Zoom session setup, learning materials, and scheduling facilitators. Coordinate instructional resources and vendor-supported tools to maintain quality standards in hybrid and online courses. (15%)
• Data, Compliance, and Accreditation Support:
  Streamline collection and maintenance of program-level data related to enrollment, assessment, and student outcomes. Support accreditation, university review processes, and ranking submissions by compiling program documentation to provide clarity. Also assist with data analysis and reporting. (10%)
• Financial and Administrative Coordination:
  Manage program budgets, reimbursements, purchasing requests, and vendor invoices in collaboration with the Dean's Office finance team. Maintain accurate records to ensure compliance with university fiscal policies and timelines. (10%)

• Support event planning and communications in collaboration with marketing and admissions. (5%)

Perform other duties as assigned.

Direct supervision of student employees or temporary staff as assigned.

Experience: 5 years of progressively responsible administrative or project management experience, preferably in higher education or a related setting. Experience coordinating academic operations or supporting hybrid/online programs preferred.

Education/Licensing: Bachelor'…