Study, Student Ambassador; Student Affairs

Overview

Department: Student Affairs

Location: Metropolitan Campus

Reports To: Student Success Specialist

Recruitment Type: Internal

Requisition : req
6372

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Learning Objectives:
Serves as a first-tier customer service representative in Access & Completion departments to assist students with browsing and registering for classes, completing action items, troubleshooting My Tri-C Space issues, navigating student websites to retrieve needed documents such as academic plans, FAFSA/financial aid worksheets, class schedules, etc. Assists with New Student Orientations, Registration Express, Success Week, and other campus events and activities.

Student Ambassadors are expected to become adept at learning and understanding all Access & Completion programs and the resources available to students in all departments within the division to gain the ability to interpret student needs and link them to appropriate services.

• Provide front-line customer service to students in the Access & Completion programs.
• Assist with browsing and registering for classes, completing action items, and troubleshooting My Tri-C Space issues.
• Help students retrieve documents such as academic plans, FAFSA/financial aid worksheets, and class schedules.
• Support New Student Orientations, Registration Express, Success Week, and campus events.
• Become proficient in all Access & Completion resources across departments to interpret student needs and connect them to appropriate services.

• Have completed at least 6 credit hours at Tri-C
• Minimum GPA of 2.5
• Consistently maintain 6 credit hours each semester
• Maintain satisfactory academic progress
• Adhere to College’s confidentiality policy
• Pass background/drug screening
• Flexible schedule including evenings and weekends
• Demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills
• Provide support to students during peak periods
• Assist students with My Tri-C Space
• Provide campus tours
• Assist with on and off-campus events such as open houses, NSO, college fairs, and high school visits
• Participate in leadership programs and attend student success workshops
• Other duties as assigned

• Number of Openings: 12
• Affirmative Action Statement:
  Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
• Special Instructions to Applicants:
  You may be required to attach a cover letter and/or resume. Attachments should be MS Word or PDF. Employment is contingent upon satisfactory completion of a background check and drug screen.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Education and Training
• Industry: Higher Education