Behavioral Health Crisis Training Specialist

The Learning and Development Specialist plays a critical role in building organizational capability and supporting workforce development at The Centers. This position is responsible for facilitating training sessions, managing learning systems, developing content, and supporting strategic L&D initiatives that advance the organization's mission and cultural values. Reporting to the Learning and Development Manager, the L&D Specialist ensures that team members across all service areas have access to high-quality training, development resources, and compliance education that enables them to reach their full potential in serving our community.

Facilitate and Support Training Sessions

• Deliver assigned trainings including new hire orientation and other organizational programs (e.g., BLS, QPR, CPI,etc.) as needed
• Facilitate leadership and staff development sessions with engaging, learner-centered approaches
• Provide general program support for training initiatives across all service areas
• Adapt facilitation style to diverse audiences and learning needs

Manage Learning Systems and Administrative Processes

• Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reporting
• Maintain accurate training records and generate compliance reports for leadership
• Prepare training materials and ensure quality and accessibility of all learning resources
• Coordinate training logistics including scheduling, room reservations, invitations, meals, and technology setup
• Monitor learner progress and follow up on completion requirements

Develop and Maintain Learning Content

• Create and update courses, training materials, and e-learning modules in Relias LMS
• Adapt existing content to meet evolving organizational needs and compliance requirements
• Collaborate with subject matter experts to ensure content accuracy and relevance
• Design engaging learning experiences that support diverse learning styles
• Ensure all content aligns with The Centers' culture and values

Support L&D Projects and Initiatives

• Assist with implementation of organizational learning priorities and cultural initiatives
• Collaborate with the L&D Manager on project-based work to enhance workforce development
• Support the rollout of new learning programs and organizational development efforts
• Contribute to continuous improvement of L&D processes and systems
• Participate in cross-functional teams to advance organizational goals

• Support organizational events and initiatives that promote learning and development
• Assist with onboarding and orientation program improvements
• Participate in professional development activities to stay current with L&D best practices
• Other duties as assigned

Education:

• Bachelor's degree in Human Resources, Education, Organizational Development, Instructional Design, or related field required
• May substitute additional experience for degree

Experience:

• Minimum 2-3 years of experience in training delivery, instructional design, or learning and development
• Experience with learning management systems (LMS), preferably Relias
• Experience in healthcare, social services, or nonprofit organizations preferred
• Demonstrated experience facilitating training for diverse audiences
• Experience developing e-learning content and training materials

Skills:

• Strong facilitation and presentation skills with ability to engage diverse learners
• Proficiency with learning management systems, e-learning authoring tools, and Microsoft Office Suite
• Excellent organizational skills with attention to detail and ability to manage multiple priorities
• Strong written and verbal communication skills
• Ability to work independently and collaboratively as part of a team
• Customer service orientation with problem-solving mindset
• Cultural competence and commitment to diversity, equity, and inclusion
• Understanding of adult learning principles and instructional design methodologies
• Project management skills and ability to meet deadlines
• Commitment to The Centers' mission and values

Improved Training Capacity and Learner Experience

• Increased availability and quality of training sessions, reducing scheduling bottlenecks
• Improved learner engagement and satisfaction with training programs
• Reduction in compliance gaps through timely and effective training delivery

Enhanced Operational Efficiency in L&D

• Streamlined LMS administration and reporting processes
• Ensured…