IVR Application support; Avaya & Linux

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* Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website

Job Title:

IVR Application Support (Avaya & Linux)

Location:

Cleveland, OH

Duration:
Full Time

• 6-7 years of experience in Avaya IVR development, configuring and troubleshooting IVR applications, configuring Voice Portal Management Systems
• Experience in operations and implementation of inbound and outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal
• Demonstrated abilities in integration of IVR application with database and Web Services
• Strong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
• Experience in installation of IVR systems like Avaya Voice Portal and Voice Portal Management System configurations
• Experience in configurations and support for call center technologies like NICE, Verint System
• Maintenance and troubleshooting of the Avaya and Genesys call routing system
• Experience understanding of call vectors and deployment of call flows
• Experience scheduling backups and performance tuning
• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI)

• Development and support mix and experience in installation and configurations
• Strong technical, logical, and analytical skills
• Strong team player and cooperative skills

• Advanced analytical, conceptual, and problem-solving abilities
• Strong written and oral communication skills
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
• Ability to work in a team-oriented, collaborative environment
• Ability to translate an idea or need into a completed solution or work product

All your information will be kept confidential according to EEO guidelines.