System Integration Specialist

System Integration Specialist – Arrow International, Inc.

Job Type: Full-time

Mid-Senior level

Arrow International is the world’s largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper, ink, etc.) as well as state‑of‑the‑art electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team.

We are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

• Responsible for integrating electronic systems, including hardware, software, and firmware.
• Troubleshoot and repair computer hardware and software issues.
• Interpret site surveys and translate requirements to the integration process.
• Exceeds customer satisfaction objectives as outlined by Arrow management.
• Recommend and execute appropriate solutions in a timely manner.
• Gather trace information when troubleshooting system problems.
• Analyze customer equipment problems in accordance with established performance standards.
• Meet shipping deadlines in relation to installation schedules.
• Work closely with Product Support to diagnose problems and develop engineering changes when needed.
• Monitor specifications of products in compliance with state regulatory agencies.
• Perform on‑site installations, surveys, and support when required.
• Assist customers with configuration and programming of Arrow equipment.
• Provide technical training on Arrow equipment for distributors and new employees.
• Assist with writing technical manuals and web updates for new equipment.
• Follow up with customers promptly when needed.
• Provide after‑hours support on an on‑call rotation – when applicable.

• Minimum of 3 years of education or commensurate experience in Windows‑based software installation and PC repair.
• Competency in MS Office, Windows, Windows Server, VMware, Active Directory, and Wi‑Fi technology.
• Competency in network technologies, including the Cisco family.
• Working knowledge of electronic products and services.
• Ability to read software and technical manuals.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Strong customer‑relationship and phone skills.
• Self‑motivated to work independently without direct supervision.
• Effective planning and organizational skills to efficiently manage time and workload.

• Previous experience in customer technical support.
• Prior experience in supporting electronic gaming devices.
• Prior experience in supporting and installing proprietary software.
• Certification and 2 or more years of commensurate experience in network technologies.
• Certification and 2 or more years of commensurate experience in computer repair.

• Travel may be required on an occasional basis.
• Overtime availability is required.

• Associate degree or commensurate training in Computer Technology.

We welcome referrals and encourage applications from diverse backgrounds. Arrow International is an Equal Opportunity Employer. EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.