Engineering Technician IV | Cleveland, OH Security Clearance

Position: Engineering Technician IV | Cleveland, OH with Security Clearance
Job Summary:

The Engineering Technician IV position supports IT infrastructure and Audio-Visual (A/V) collaboration solutions for the International Space Station (ISS) Program. This role involves rapid response to conference room issues and ensures high-quality transmission and operational efficiency in a fast-paced environment. Responsibilities:
* Develop, review, and analyze engineering designs, schematics, electrical drawings, and specifications.
* Conduct technical analyses and testing for IT and A/V conference room equipment.
* Install, support, and maintain IT and A/V equipment for legacy and new systems.
* Perform preventative maintenance inspections and apply software updates or patches.
* Diagnose and resolve technical issues related to conference room equipment, networks, and hardware/software.
* Provide ad-hoc training to end-users and room operators to enhance system usability.
* Resolve work orders and incidents according to service level agreements.
* Work closely with team members and clients to resolve technical challenges.
* Engage in root cause analysis to prevent incident recurrence.
* Monitor data traffic and ensure network resource performance aligns with operational standards.
* Conduct dry runs and testing to verify system readiness.

Required Skills:

* AS or BS degree in Information Technology, Computer Science, or a related field.
* Minimum of 5 years of relevant experience in lieu of a degree.
* 3+ years of experience in cable plant work with fiber optic, copper, and category cabling.
* 3+ years of experience troubleshooting A/V and network equipment.
* Proficient in troubleshooting A/V conference equipment and IT systems.
* Strong communication, customer service, and interpersonal skills.
* Ability to interpret network drawings, identify telecom color codes, and lift up to 50 pounds.
* Expertise in configuring switches, routers, and WAN acceleration devices.
* Knowledge of systems such as Crestron, AMX, Cisco, and other conferencing technologies. Additional Information:
This is a full-time role. U.S. citizenship is required. All candidates must be able to obtain a Public Trust Clearance (PTC).