Surveillance Supervisor

Thistledown Racino
Thistledown Racetrack
21501 Emery Rd
N Randall, OH 44128, USA

The Surveillance Supervisor reports directly to the Surveillance Manager.

• Protects assets and maintains integrity of the company using clandestine surveillance operations.
• Supervises and trains Surveillance Agents according to standard operating procedures.
• Observes and records any irregular activities as required.
• Recommends policy changes to the Director of Surveillance.
• Acts as a role model and always presents oneself as a credit to Thistle Down Racino and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Must have a broad knowledge of games and casino rules, procedures and administration.
• Knowledge of the laws and regulations affecting the casino industry is required.
• Must be familiar with camera equipment and those methods of operation and recording as required.
• Must know those methods of cheating games, and other related activities.
• Must be able to identify those cheating methods and other irregular activities.
• Must be able to get along with co- workers and work as a team.
• Must present a well- groomed appearance.

• Must be able to maneuver to all areas of the casino.
• Must be able to sit or stand for long hours observing numerable CCTV screens.
• Must be able to work and maneuver in close quarters.
• Must be able to see and also remember the specific details of incidents and persons.
• Must be able to lift 20 pounds.
• Must have the manual dexterity to operate the following equipment:
  Monitors, switches, computers, controllers and cameras.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to bend, stoop, reach, kneel, make rational decisions when handling guests' demands in a fast pace environment.
• Excellent vision (including peripheral) is needed to protect the games.
• Must be able to read, write, speak, and understand English.
• Must be able to respond to visual and aural cues.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Excellent interpersonal, communication, team-building and problem-solving skills are required.

• Must be able to obtain an Ohio Lottery Commission license.

High School or better.

• 2 years required.
• 1 year required.
• Previous supervisory experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.