Slot Attendant - Swing Shift

Cleveland
100 Public Square
Cleveland, OH 44113, USA

Responsible for providing efficient guest service to all Slot guests and ensuring slot machines are monitored on a continual basis for operation at maximum efficiency. Actively patrols assigned sections to surprise and delight guests and creates a fun, high-energy environment around slot wins.

• Provide efficient guest service to all Slot guests and monitor slot machines for maximum operational efficiency.
• Patrol assigned sections to identify opportunities to surprise and delight guests.
• Enhance guests’ slot entertainment experience by creating a fun, high-energy environment during slot wins and building players’ perception of luck.
• Demonstrate attentive, upbeat, and enthusiastic behavior during all guest interactions.
• Develop customer loyalty through unparalleled guest interactions as directed by company initiatives.
• Clearly communicate functionality of the Slot Floor (e.g., Fast Cash - ticket in/ticket out).
• Respond to service requests in the correct order, including slot dispatch, candle lights, radio calls, and customer needs while meeting or exceeding department standards.
• Verify and countersign hand-paid jackpots.
• Resolve guest complaints using Service Recovery with urgency and empathy within approved authority levels.
• Keep slot areas clean, secure, and well maintained.
• Correct minor machine malfunctions (e.g., coin jams, printer errors, bill validators, slot light repairs).
• Participate in slot machine upgrades and implement new initiatives.
• Adhere to regulatory, departmental, and company policies and ensure gaming licenses are valid and up-to-date.
• Maintain monetary and paperwork accuracy within department standards.
• Accurately pay jackpots; conduct buy-in transactions with slot players; count down and reconcile bank/wallet at end of shift.
• Promote and cross-sell JACK’s brand amenities and property events; stay informed of promotional events and services.
• Maintain in-depth game knowledge and proactively explain games to customers.
• Participate in team pre-shift sessions to exchange information on property events and improve guest service and survey scores.
• Act in accordance with JACK Entertainment’s Code of Conduct and uphold business objectives, ethics, and values.
• Collaborate with other departments to promote property-wide initiatives and programs.

• Must be able to work independently.
• Must be able to sit, stand, or walk for long periods (4 hours).
• Must respond calmly and make rational decisions when handling conflicts.
• Must be able to maneuver through all areas of the property (stairs or escalator; minimum 20 steps).
• Must be able to lift and carry up to 50 lbs and perform pushing, pulling, reaching, bending, twisting, stooping, and kneeling.
• Respond to visual and aural cues.
• Must have manual dexterity to operate a computer and other office equipment.
• Must tolerate areas containing dust, loud noises, and bright lights.
• Must work varied shifts, weekends, and holidays as needed.
• Ability to manage multiple projects and adapt to changing priorities.
• Ability to speak distinctly and persuasively.
• Must read, write, speak, and understand English.

• High school diploma or equivalent required.
• Previous money handling experience preferred.
• Must possess basic math skills.
• Must be willing to work non-traditional days and hours.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry; stand, walk, and maneuver around casino slot area for long periods.
• Must be able to bend, crouch, kneel and twist; tolerate bright lights and high noise levels.
• Must be 21 years of age.

• Ability to obtain a Gaming Occupational License within the State of Ohio.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.