Entertainment & Gaming Attendant, Customer Service Rep

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

US‑OH‑CLEVELAND

• Ensure that the appropriate number of cars is kept on location throughout the shift, cars are being parked in an appropriate fashion and the lot is kept clean and presentable.
• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout the shift, as needed.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
• Provide assistance to customers that have forgotten where they parked their vehicle.
• Be present at work every scheduled day, on time and in uniform.
• Courteously assist customers by answering any questions they may have; if necessary, direct the customer to the facility manager for further assistance.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the facility manager.
• Report any known accidents, observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the facility manager.
• Communicate debris, water, oil spills, etc. to garage office.
• Substitute for valets when necessary, if authorized.
• Have a thorough knowledge of all areas of the garage, the major streets, landmarks and freeways in the area of the garage.
• Assist the facility manager with other duties as needed.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Less than high school education or one month of related experience, training, or an equivalent combination of education and experience.

The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one situations to customers and other employees of the company.

Ability to add, subtract, two‑digit numbers and multiply and divide with tens and hundreds. Ability to perform these operations using units of American money.

Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

$15.00 per hour

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance,…