Lock Desk Analyst

Join to apply for the Lock Desk Analyst role at Cross Country Mortgage, LLC

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.

We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

The Lock Desk Analyst's primary responsibility is to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. This position provides real-time training, process enhancement suggestions, and support within Secondary Marketing and cross-functional departments.

• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
• Process change requests, reprice requests, and extension requests.
• Assist Loan Officers with post-lock file inquiries.
• Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.
• Assist with system, product, and procedural inquiries.

• Bachelor’s degree in a related field or equivalent combination of education/experience.
• 2+ years’ mortgage lending experience or equivalent coursework, preferred.
• Experience with Optimal Blue and Encompass systems, preferred.
• Secondary Marketing or Capital Markets experience, preferred.
• Excellent attention to detail, mathematical, and analytical skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Cross Country Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

Cross Country Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see Cross Country’s privacy statement for information about how Cross Country collects and uses personal information about California applicants.

Cross Country Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

Cross Country Mortgage, LLC (NMLS
3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.

NMLSConsumer

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