Fitness Membership and Accounts Manager

Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.41 per hour, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Job Description POSITION OBJECTIVE Working with a high degree of independence, the Finance Manager is responsible for financial accounting and reporting services, analyzing variances and trending financial patterns, and collecting, verifying and reporting financial information for all University Fitness Centers' locations. Responsible for membership accounts management, collections, accounts payable, month and year-end close, and the integration of facility management software with People Soft.

Responsible for all accounts payable services and serve as the key resource for payment and management of vendor and independent contractor contracts, as well as technical support with software and vendors systems. Responsible for financial, accounting and other business policies. Works closely with the Senior Director in the strategic financial operations, analysis and budgeting. Directly supervise the front-line, customer service management staff.

ESSENTIAL FUNCTIONS
* Responsible for financial accounting and reporting services. Develop and implement strong internal controls and work standardization to collect, analyze, verify and report financial information and activity. Maintain financial systems, monitor and develop fiscal policies, compliance with campus protocols, budgeting, cash flow, cash deposits, fiscal interface with all departments, financial analysis including examination of potential growth opportunities and financial reporting to various stakeholders.

(10%)
* Responsible for month-end and year-end close and other reporting. Assist with preparing budgets and forecasting, reconcile monthly income and expense statements, and provide a summary to the Senior Director. Work closely with the Senior Director to provide recommendations for strategic analysis setting financial goals and objectives for each fiscal year. Responsible for the interface with People Soft and reporting. (10%)
* Manage and audit various types of memberships and guests, multiple locations and non-dues revenue including programs, services and product sales. Compile, manage, analyze and report on sales and membership data. Manage member and guest databases, audit Point of Sales (POS) register sales, maintain up-to-date and accurate member account transactions, including credit card deductions, graduate student payments, payroll deductions, insurance payments, web-based transactions and more.

Responsible for processing refunds through our software systems and the university. Provide excellent customer service by responding to membership questions in person, by phone or email in a timely, efficient and accurate manner. Assist with front desk duties and tours. (30%)
* Manage of all aspects of accounts payable, including payment requests, reimbursement of non-travel expenses, purchase orders and requisitions, and PCard and DCard management. Initiate new vendor contracts, receive, process, verify and reconciles invoices, track all payments, invoices and statements, reconcile processed payments by verifying balances and reports, maintain historical records, pay vendors and contractors, and prepare analysis of accounts and reports.

Ensure credits are received for outstanding memos. Issue stop-payment or purchase order amendments. Responsible for properly charging expenses to correct accounts and cost centers. Manage petty cash fund by recording entry and verifying documentation. Provide technical support with software and vendors systems. (30%)
* Oversee and provide administrative management of the front line, customer service staff. Coordinate with the Assistant Manager of Member & Guest Services and hold staff to a high degree of productivity while providing excellent customer service and accuracy. Attract, develop and retain staff who uphold the mission and values of University Fitness Centers and represent us as leaders in the industry.

Define and assign individual tasks, maintain schedules and standards, process payroll, recommend commendations, conduct performance reviews, and administer disciplinary actions. Maintain a high profile to ensure continuous quality of the customer experience. (20%) NONESSENTIAL FUNCITONS Perform other duties as assigned. (