Implementation Specialist

Join to apply for the Implementation Specialist role at Federal Reserve Bank of Cleveland
.

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation’s central bank, we are a team of mission-driven professionals committed to serving with excellence. Our core values are:
Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.

• Consult with agencies to formulate a right‑fit service recommendation based on agency business needs and capabilities.
• Assist agencies in reviewing business and product needs, communicate key insights and document requirements for migrating to a more cost‑efficient product solution.
• Review systems requirements documentation and consult with agencies to ensure technical needs and objectives can be met with available system functionality.
• Provide business and product guidance, education, and training throughout onboarding and production operational readiness process.
• Coordinate troubleshooting of issues experienced by the agencies during testing.
• Communicate with parties within and outside the function to assist in collection and validation of information related to projects and/or Treasury Initiatives.
• Execute agency outreach initiatives strategically on behalf of Treasury.
• Perform other duties as assigned or requested.

• Bachelor’s degree and 3 years of related work experience OR
• Two years of college and 5 years of related work experience OR
• High school diploma/GED and 7 years of related work experience.

• Treasury Services products to communicate effectively with agencies.
• US payments system, including ACH, checks, plastic cards and emerging digital payments.
• Problem‑solving, analytical, and the ability to process and move customers through implementation processes.
• Perform validation and pre‑defined tasks using complex workflows.
• Work/task planning abilities to set expectations and track workflow to identify gaps and risks.
• Ability to alternate between a variety of tasks and projects with varied timelines.
• Assist with troubleshooting user questions.
• Work collaboratively and successfully in a team environment toward common goals.
• Continuously build and refresh technical expertise with Treasury Services products.
• Build knowledge of business area.
• Follow vaguely defined procedures with limited oversight.
• Consistently make decisions within reason that affect the work group or department.
• Build and maintain professional relationships with stakeholders.
• Influence positive customer experience.
• Communication (verbal and written) to lead conference calls and participate in webinars with Treasury and agencies.

Cleveland, OH;
Columbus, OH;
Cincinnati, OH; or Pittsburgh, PA.

The expected starting salary range for the Implementation Specialist is between $79,500 and $109,300 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.

The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits at https://(Use the "Apply for this Job" box below)..

The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to clev.
4d.benefits.specialist.org.

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling any debt or equity interest in a depository institution or an affiliate of a depository institution. Additional compliance regarding controlled substances applies to all employees.

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.