Senior Collection Specialist Job Cleveland area,Ohio USA,Finance & Banking

Thompson Hine LLP, an AmLaw 200 firm consistently recognized for our Innovation, Inclusion, and collaborative culture, is seeking an experienced Senior Collection Specialist to join the Finance department in any of our following offices;
Cincinnati, Cleveland, Columbus, or Dayton
. The position is responsible for managing a significant accounts receivable portfolio to ensure the timely receipt of firm receivables and achieve monthly firm collection targets.

In this role, the Senior Collection Specialist identifies areas of concern and makes recommendations to the Manager of Client Accounting - Collections for process improvements with a focus on reducing days to collect, maximizing the collection of revenue and increasing efficiency.

JOB FUNCTIONS ANDIBILITIES

Thoroughly understand the billing and electronic billing process in order to determine the status of unpaid invoices and appropriate next steps to ensure collection.

Manage the collection process through communication with firm attorneys and clients to facilitate payment of billings. Inquire with attorneys regarding the status of payment on delinquent invoices. Make calls to client payables departments and other client contacts, when requested, to inquire as to status of unpaid invoices.

Facilitate year end collection forecasting of firm attorneys’ AR inventory and coordinate those responses with the billing and collection department.

Recognize, understand and document client’s Outside Counsel Guidelines with respect to accounts receivable, namely, payment terms, frequency and method of follow up and required transmittal of statements of account.

Negotiate, document and monitor payment plans within guidelines if payment in full is not possible. Coordinate with Manager, as necessary.

Manage the assignment of accounts to our external collection agency/law firm by identifying/recommending accounts for collection.

Properly document all collection activities in ARCS in accordance with department policy.

Follow-up on all aged e-billing accounts receivable utilizing appropriate reporting available in Bill Blast, Aderant and ARCS. Work closely with billing department to ensure proper follow-up is maintained from billing to collections including escalation of issues as appropriate.

Identify collection and cash receipt issues firmwide, including the recommendation/development of improved follow-up procedures.

Assist Manager with the day-to-day credit and collection process.

Drive process change by making recommendations to improve current processes to the Manager, and assist in the communication of changes related to firmwide collections.

ependently and promptly resolve unique collection situations requiring special attention with input from the Manager, when appropriate.

Work with Manager to assist in meeting the firmwide department performance goals, including achieving monthly firm collection targets.

Ensure that clients requiring special handling, such as contingent cases, bankruptcies, real estate closings, fee petitions, alternative fee arrangements, credit review and billing set-up and other non-monthly arrangements are promptly monitored, properly noted and appropriate collection efforts are completed.

Take a lead role in the onboarding, training and ongoing professional development of collection specialists.

Act as a mentor to the collection specialists, reinforcing the firm’s best practices as it relates to collection efforts, follow up and escalation.

Other duties as assigned.

REQUIRED QUALIFICATIONS

5 years’ of progressive experience in a collection function.
Law firm experience strongly preferred.
Knowledge and proficiency with Aderant and ARCS, a plus.

Knowledge, Skills, and Abilities

Excellent customer service skills and telephone etiquette are mandatory.

Regular attendance and punctuality are essential functions of this job.

Possesses interpersonal skills necessary in order to communicate effectively with a diverse group of employees.

Ability to manage tasks under pressure.

Ability to adjust work schedule to work other hours, as required.

This position requires the employee to work at a specified location and hours determined by the

Pertinent to our Cleveland office, compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The estimated salary range for this Cleveland position is $71,500 to $96,500.

Thompson Hine LLP is an Equal Opportunity Employer that offers competitive wages, and a robust benefits package. Benefit offerings include, but are not limited to, medical, dental, and vision insurance as well as Paid Time Off (PTO).

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