Career Mentor - Cleveland, Ohio; Hybrid

General information

Date

Friday, January 9, 2026

City

Cleveland

State

OH

Country

United States

Working time

Full-time

Maximus is hiring a Career Mentor in Cleveland, Ohio to join our Ohio Work Experience Program! The Career Mentor will work closely with participants, guiding them through the program, tracking their progress, and assisting them as they advance toward employment success. Join Maximus and make a meaningful impact in a role where your work truly matters!

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Hybrid

Schedule:

Alternating weeks in the office and at home (subject to change based on client requirements)

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Hours: Monday to Friday, 8 AM to 5 PM ET

Why Maximus?

• Competitive Compensation - Bonus opportunities based on performance.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

• Work with customers to access government-sponsored programs and receive program services.
• Interact with program participants on a regular, daily basis either in person or via mail.
• Educate customers on program services and eligibility requirements.
• Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
• Work with customers to meet and achieve program goals and maintain program services and eligibility.
• Assist customers with acquiring services which facilitate program goals.
• Follow up with customers to ensure their needs are met, questions and concerns are resolved.
• Serve in a lead capacity, as needed, to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams, and related applications).
• Strong personal computer and general technology proficiency.
• Personable, approachable communication style that builds rapport and trust.
• Consistently produce thorough, clear, and well‑organized documentation and case notes.
• Thrive in fast‑paced, dynamic work environments.
• Exceptional attention to detail with a focus on accuracy and quality.
• High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
• Demonstrated ability to work with a disadvantaged population (preferred).
• Experience in facilitating conversations that draw out key details and meaningful insights (preferred).

• Reliable high-speed internet service.
• Minimum 20 Mbps download speeds (50 Mbps for shared internet connectivity).
• Minimum 5 Mbps upload speeds.
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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as…