Radio Dispatcher Water - Examination

Application Open Date: 10/12/2026

Application Close Date: 10/26/2026

SALARY: $26.63 - $28.39 per hour.

This application is not for an immediate opening, by submitting an application you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening. To learn more about the Civil Service examinations and Eligible Lists please visit the Cleveland Civil Service Webpage: FAQs | City of Cleveland Ohio

To determine if you qualify to take the examination you must include/attach any required documents (i.e. Resume, Certifications, Driver’s License, etc....) to support you meet the Minimum Qualifications at the time of submitting your application. Please read the Minimum Qualification section carefully, you may attach PDF or JPEG

TYPING TEST: This portion is Pass/Fail.

NOTE: CANDIDATES MUST BE ABLE TO TYPE AT LEAST 25 WPM (Gross words per minute minus errors). FAILURE TO OBTAIN 25 WPM WILL RESULT IN A GRADE OF ZERO.

WRITTEN EXAMINATION
:
The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification.

Under supervision, monitor and operate multi-channel radios, telephones, and/or Closed-Circuit Television Systems. Answers incoming telephone calls for service, eliciting pertinent information to write work orders. Coordinates and dispatches work orders to the proper personnel. Maintains close contact with field personnel, assesses information, and provides updates and assistance as needed. Provides information to callers and contacts other additional units and/or outside agencies if necessary.

Maintains accurate documentation and records of work orders and the work dispatched. May update account information on the billing system, perform paging of public announcements, or manage the lost and found process. Performs other job-related duties as required.

High School Diploma or GED required. Three years of full-time paid experience within the City of Cleveland’s Water Distribution and Maintenance field units and/or Meter Operations section required. Must display good communication skills and have a good understanding of Distribution and Maintenance operations (inclusive of roll maps). Must be able to work with the public in adverse situations and display the ability to use problem-solving techniques/initiatives on a continuous basis.

Must be able to accurately type 25 words per minute. Experience with the Division of Water’s billing system and proficiency with Microsoft Office is preferred.

Reminder: Minimum qualifications must be met as of the last day of the applications accepted. You must upload these documents at the time of submitting your application or email the documents to CS and include the Job Title in the email.

An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application to qualify for this credit.

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order…