Individual Member Engagement Coordinator

2 weeks ago — Be among the first 25 applicants

Hybrid after Training

Based in Akron, Ohio, Summa Care provides Medicare Advantage, individual, family, and commercial insurance plans. Summa Care has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5‑Star rating for 2025 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, Summa Care is committed to building lasting relationships.

Employees can expect competitive pay and benefits.

1200 E Market St, Akron, OH
Full‑Time / 40 Hours / Days
Hybrid after Training

Performs a variety of responsibilities to achieve increased member engagement and retention, including making outreach calls to members, tracking and analyzing disenrollment data, assisting with coordination of department projects related to Individual Marketplace retention and renewals, contacting members with premium delinquency to facilitate timely payments, and attending and providing support at community events as needed.

• Bachelor’s degree or equivalent combination of education and/or experience which has provided skill in servicing and retaining customers.

• Two (2) years’ experience in health insurance sales environment and/or customer service and retention.
• Other Skills, Competencies and
  
  Qualifications:
  • Software and data entry requirement.
  • Proficient with Microsoft Office Products.
  • Proficient with developing and producing reports.
  • Ability to communicate instructional and operational information verbally and in written form, including correspondence, reports, and instructional materials.
  • Strong PC proficiency.
  • Project management skills.
  • Knowledge and proficiency with Business Intelligence and Data Visualization applications.
  • Self‑starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.
  • Ability to identify issues and drive them to resolution.
  • Scheduling:
    Occasional overtime during open enrollment periods and during community activities or outreach efforts that require work outside of normal business hours.
  • Level of Physical Demands:
    • Medium:
      Exerts 20‑50 pounds of force occasionally and/or ten to 25 pounds of force frequently.
    • Ability to hear and speak clearly on the telephone; sit for prolonged periods; bend, stoop, and stretch; and operate computer, phone, and standard office machines.

Equal Opportunity Employer / Veterans / Disabled

$25.54/hr – $38.32/hr the salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location, are considered when determining the starting rate of pay. The range that is listed is the full base salary range.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short‑Term and Long‑Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off, and many other benefits.