Certified Pharmacy Technician; CPhT – Specialty Pharmacy Liaison

Join to apply for the Certified Pharmacy Technician (CPhT) – Specialty Pharmacy Liaison role at Bon Secours

2 days ago Be among the first 25 applicants

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you would like to view a copy of the affirmative action plan or policy statement for Bon Secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at

Hybrid

Must live within 50‑mile radius of a Bon Secours Mercy Health Facility.

Ohio Certified Pharmacy Tech License will be needed upon start.

• Eligible for a $5,000 sign‑on bonus for new employees!
• $1,000 Referral Bonus

The Specialty Pharmacy Liaison is responsible for supporting the standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal of the Specialty Pharmacy Liaison is to ensure proper processing and problem‑solving of specialty prescriptions and to provide patients and provider offices with a high level of service. The Specialty Pharmacy Liaison is responsible for providing excellent customer service via phone and occasional direct patient contact, assisting in preparing and dispensing medications and supplies, receiving patient prescriptions, reviewing the medication list with a patient, answering phones, and triaging phone calls to the pharmacist as necessary.

The Specialty Pharmacy Liaison will help patients receive their medications in the most convenient way possible and at the lowest cost possible, including facilitating third‑party billing and helping provide patients with comprehensive financial advocacy to help lower their drug costs. The Specialty Pharmacy Liaison will work proactively with patients, providers, their clinic staff, and the specialty pharmacy team to provide superior customer service.

• Process prescription information in the computer system:
  Assist in complete and accurate billing of third‑party payer plans, ensure accurate and safe processing of prescription information and review patient profiles for accuracy.
• Assist customers with prescriptions and/or other products:
  Complete specialty orders to meet customer needs, demonstrate ability to respond to customer and co‑worker questions or concerns in an appropriate and customer‑focused manner.
• Assist in the coordination and delivery of medications and supplies as assigned:
  Receive prescriptions from providers; gather customer information per department policy; coordinate prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Bon Secours Mercy Health policy; document appropriately and maintain updated patient charts; ensure refill dates are documented appropriately to prevent patients missing a dose; assist the pharmacist in identifying patient problems and issues.
• Authorizations:
  Access, maintain and update patient accounts and charts; assist with prior authorizations; assist the specialty team and provider’s office in appealing denials where appropriate; work closely with physician office staff to ensure refill authorizations are proactively obtained.
• Coordinate and ensure…