Patient Access Representative – PRN

Description

UH Cleveland Medical Center – Emergency Department Registration PRN – On an as needed basis

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments
• Assists patients with enrolling and utilizing My Chart
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively work EPIC work queues, worklist and inbox messages
• Schedules referrals and follow-up visits
• Accurate and timely scanning of documents into EPIC

• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
• Actively participates in UH emergency preparedness
• Maintains a clean and organized work area
• Will be cross-trained to perform other duties as assigned
• May be scheduled to work at off-sites
• Performs other duties as assigned
• Complies with all policies and standards
• For specific duties and responsibilities, refer to documentation provided by the department during orientation
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients; annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace

• High School Equivalent / GED (Required)
• Associate’s Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)

• 1+ years Customer Service (Required)
• 2+ years Customer Service or Customer Service in healthcare (Preferred)

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• ​Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

• 10%

Lake Health