Case Manager

Overview

Serenity Case Manager will oversee the physical and mental wellness of individuals to ensure they are supported and can achieve the best outcomes. They work closely with the mental health team and other health care professionals, as well as family and friends of clients. The Case Manager provides services to clients seeking SUD treatment including but not limited to assessment, referral, monitoring, and follow-up.

Must have reliable transportation.

• Coordinating client assessments, treatment planning, and crisis intervention services
• Provide case management services to clients, including coordinating and monitoring their access to necessary resources and services
• Collaborate with other professionals and agencies to ensure a coordinated approach to client care
• Advocate for clients' rights and access to appropriate services
• Monitor client progress and adjust service plans as needed
• Provide crisis intervention and support during emergencies or challenging situations
• Stay up to date on relevant policies, regulations, and best practices in the field
• Assisting individuals in obtaining necessary services (i.e., financial assistance, housing assistance, food, clothing, medical services, educational services, vocational services, recreational services, etc.)
• Assisting individuals in becoming involved with self-help support groups
• Assisting individuals in increasing social support networks with family members, friends, and/or organizations
• Perform other duties as assigned

• Ability to develop a strong therapeutic rapport with clients
• Ability to motivate clients to follow care plans
• Strong communication skills with the ability to articulate care plans to clients, loved ones, and professionals
• Strong organizational and record-keeping skills, as well as the ability to manage multiple cases
• Sound critical thinking and problem-solving skills to assess clients, analyze feedback from health care and social workers, and determine the best care plans
• Computer literacy skills and familiarity with EHR for record keeping
• Document all client interactions and maintain accurate records in a timely manner as per program requirements

• Associate’s degree in social work or a related field (bachelor’s degree preferred)
• Previous experience in case management or a related role
• Knowledge of workforce development programs and resources
• Knowledge of behavioral health issues and treatment options
• Certification in addiction counseling (preferred)
• Experience with motivational interviewing techniques
• Strong crisis intervention skills
• Must be able to pass a background check and drug test
• If in recovery, a minimum of two years abstinence