Healthcare Project Coordinator

Tagged: healthcare customer service , customer service , healthcare , coordinator

Delivery Coordinator

The Delivery Coordinator serves the company’s healthcare customers by providing product and service information and resolving product and service problems.

This role will support the success of ongoing hardware deployments and to help mitigate current staffing gaps on the client side and provide project coordination. This role will serve as an extension of the client team, focusing on tactical scheduling, communication, escalation management, and software installation readiness across active sites.

The Delivery Coordinator will provide deployment cadence, continuity of information, and responsive collaboration with teams and client stakeholders.

• Maintain and adjust deployment schedules in collaboration with client stakeholders and MCPC field teams.
• Serve as a liaison between the client project team, facility contacts, and MCPC resources to ensure alignment.
• Track and document deployment activity, monitor field progress, and identify/escalate delays or access issues.
• Coordinate and initiate activities required to support software installation workflows (eg. Pre-req validation, communication of required information)
• Facilitate the resolution of daily field-level issues or scheduling changes through direct communication and Service Now updates.
• Support and maintain centralized tracking tools, dashboards, or project logs as requested by the client.

• Participate in daily stand-ups or deployment meetings as needed.
• Provide daily status summaries and deployment readiness updates.
• Collaborate with the software team to verify prerequisites are met ahead of device staging.
• Document escalations, access issues, and technical blockers
• Assist with operational reporting and contribute to weekly dashboard or metrics reviews.

• Proficiency with general computer applications (Word and Excel) and ability to learn new software applications
• Personable and attentive
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Flexible and dependable team player.

• Ability to effectively balance multiple tasks
• Strong interpersonal skills with ability to interact with a diverse range of individuals
• Effective problem solving and decision making
• Excellent writing, speaking and presentation skills
• Proven team building skills
• Embraces creativity and positive change
• Consistently demonstrates integrity and ethics.

• Customer Service Experience
• Some exposure to help desk or IT support.
• Knowledge about order management
• Ticketing System Knowledge
• Healthcare environment exposure preferred

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Salary Range $25 - $30

Posted: Monday, November 10, 2025

Job # 296