Patient Access Liaison II - Emergency​/Labor and Delivery

Patient Access Liaison II - Emergency/Labor and Delivery

Join to apply for the Patient Access Liaison II - Emergency/Labor and Delivery role at Summa Health
. Full-Time Days.

Pre-registers scheduled services for both Wadsworth and Barberton locations. Creates patient estimates and performs point-of-service (POS) cash collections. Provides coverage during peak periods in Labor & Delivery when only one staff member is scheduled (7:00 AM–3:30 PM).

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generates patient estimates, collects patient co-payments, co-insurances and deductibles, identifies patients without insurance, provides financial assistance information and makes referrals to patient financial advocates when appropriate.

• High school diploma or equivalent. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• One (1) year experience performing customer service or general office support experience in any industry preferred. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus.
• Ability to function in a fast-paced and complex clinical environment. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
• Demonstrates communication, organizational and interpersonal skills. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
• Possesses problem solving skills and ability to recommend solutions. Ability to document registration information in designated computer software applications in a timely and accurate manner.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
• Demonstrates knowledge of all departmental downtime applications and processes. Population Specific
  
  Competency:
  
  ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Level of Physical Demands:
  Ability to sit or stand for extended periods up to 12 hours. Ability to perform bedside registration activities with a workstation on wheels. Work every other weekend and holiday. May be mandated for additional overtime shifts to meet operational demands of the department. Reliable Transportation required. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.

$18.31/hr - $21.97/hr the salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay

Equal Opportunity Employer/Veterans/Disabled. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.