Professional Health Coordinator​/EAP Counselor

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.Job Title Professional Health Coordinator/EAP Counselor Location Cleveland Facility Cleveland  Clinic Main Campus Department Caring  for Caregivers-Caregiver Office Job CodeT
99487

Shift Days Schedule8 :30am-5:00am/10:30am-7:00pmJob Summary Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Professional Health Coordinator within the Caring for Caregivers program, you will represent the Licensed Professionals Health Program, Employee Assistance Program (EAP), and Professional Staff Assistance Program by providing assessment, case management, monitoring, and short-term counseling services to mandatory and voluntary participants. In this role, you will partner closely with hospital leadership to address employee performance concerns related to behavioral health, impairment, substance use, and rehabilitation needs.

You will support program awareness initiatives and participate in critical case staffing with leadership and professional health committees.

A caregiver in this position works five days on-site from 8:30 a.m. – 5:00 p.m. or 10:30 a.m. – 7:00 p.m. and may require occasional schedule flexibility to support a 24/7 operation.

A caregiver who excels in this role will:

• Provide assessment, coordination, case management and monitoring of mandatory participants, including licensed healthcare professionals and physicians with suspected issues of impairment.
• Provide consultation to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems.
• Provide short-term counseling and supportive services to voluntary participants.
• Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
• Staff all critical cases with senior Caring for Caregivers leadership, as well as the Licensed Professionals Health Committee and Physician Health Committee when indicated.
• Complete all documentation in adherence to professional and departmental standards.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Master's degree in one of the Behavioral Sciences
• Five years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses
• Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC)
• May require periodic adjustment of work hours to support a 24/7 operation

Preferred qualifications for the ideal future caregiver include:

• Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling
• Certified Employee Assistance Professional (CEAP)
• Prior experience in employee assistance program (EAP)
• Clinical experience with professional populations
• Knowledge and experience in healthcare, professional impairment and rehabilitation
• Experience consulting with leadership regarding employee behavioral health/performance concerns

Physical Requirements:

• A high degree of dexterity to produce materials on a PC.
• Normal or corrected vision and hearing.
• Extensive…