Behavioral Health Technician

Behavioral Health Technician I — Glick Recovery Campus

The Centers | Cleveland, Ohio | Full-Time | Onboarding begins July 2026

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner — recognized nationally based entirely on employee feedback — we are an organization built on trust, purpose, and care. When you join us, you join a mission-driven team committed to transforming lives across the communities we serve.

We are proud to be opening the Glick Recovery Campus (GRC) — Cuyahoga County's first 24/7, walk-in behavioral health urgent care and stabilization center — in partnership with Cuyahoga County and the ADAMHS Board. The GRC will include a Crisis Receiving Center, the Rosary Hall Withdrawal Management Unit, and a Crisis Stabilization Unit, offering individuals experiencing behavioral health and substance use crises a safe, welcoming alternative to emergency rooms, jail, or the streets.

As a Federally Qualified Health Center (FQHC) and Community Behavioral Health Center (CBHC), The Centers provides comprehensive care to medically underserved individuals — particularly those navigating mental health conditions and substance use disorders.

We are currently recruiting Behavioral Health Technicians I (BHT I) to join our founding team at this landmark facility.

The Behavioral Health Technician I serves as a frontline advocate for the individuals we serve, delivering person-centered, trauma-informed, and judgment-free care that honors each person's dignity, strengths, and recovery goals. Through empathic listening, skilled de-escalation, and hands-on support, the BHT I plays a critical role in creating a recovery environment where individuals feel safe, respected, and empowered to heal.

Direct Care & Monitoring

• Provide continuous monitoring and direct care to individuals experiencing psychiatric crises, substance use disorders, and co-occurring conditions in a respectful, non-judgmental manner
• Observe, assess, and document client behaviors, symptoms, and vital signs; communicate changes promptly to clinical staff
• Collect blood and other specimens as ordered
• Assist clients with activities of daily living — including hygiene, grooming, nutrition, and self-care — in ways that promote dignity and independence

Safety & Crisis Response

• Utilize therapeutic communication and verbal de-escalation techniques to promote safety, trust, and stabilization
• Implement safety protocols and trauma-informed interventions to prevent harm
• Participate in physical intervention and restraint procedures when required, following established safety and care standards
• Respond calmly and effectively to emergencies and behavioral crises
• Maintain a clean, safe, and therapeutic milieu through environmental rounds and safety checks

Recovery Support & Engagement

• Facilitate and support therapeutic activities and groups that strengthen coping skills, emotional regulation, and recovery partnerships
• Provide consistent emotional support and encouragement, reinforcing hope, autonomy, and self-efficacy
• Teach recovery and life skills using recovery-oriented tools
• Transport individuals to community resources as needed

Collaboration & Documentation

• Support admission and discharge processes, including client orientation, belongings inventory, and transition planning
• Maintain accurate, timely documentation in the electronic health record
• Collaborate with nurses, clinicians, peer support specialists, and other team members to support coordinated, whole-person care
• Adhere to The Centers' compliance standards, Code of Conduct, and Conflict of Interest Policies

Education &…