Front Desk Agent

About Our Property

The Hotel Indigo Cleveland Gateway boasts 143 guest rooms and suites, over 2,400 square feet of meeting space, and two outlets including our signature restaurant. Find out today what a career with Pyramid Global Hospitality can mean for you.

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses an engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay, assisting with luggage unloading and providing knowledge of the hotel, its amenities, and the local area.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by engaging sincerely
• Interact with all guests, welcoming them to our hotel
• Open vehicle doors for arriving guests by motor vehicle
• Escort guests and luggage to the front desk for check‑in
• Park and retrieve guests’ vehicles as requested
• Explain hotel amenities and fun facts upon room escort
• Work with other attendants to ensure personalized guest experiences
• Assist lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees and go beyond the norm

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for six months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Team‑player with a pleasant and helpful personality
• Must be able to work a full shift standing while moving between the valet lot and hotel areas
• A strong desire to make an impact on people
• Outgoing and engaging personality with excellent verbal communication skills
• Ability to work in a fast‑paced setting and stand for the shift duration
• Must be available to work various shifts including weekends and holidays

$16.00 – $17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.