Guest Relations Coordinator, Hope Lodge

Join to apply for the Guest Relations Coordinator, Hope Lodge role at American Cancer Society
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At the American Cancer Society, we’re working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers. This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services.

The pay rate is $18.59/hr the schedule will be Mondays-Fridays from 7:30am-4:00pm.

• Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
• Supervise concierge staff and provide training for excellent guest service (25%)
• Coordinate guest amenities, transportation, and special accommodations (15%)
• Maintain guest records and room inventory accurately (10%)
• Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
• Address guest feedback and resolve concerns promptly (10%)

• High School Diploma or Equivalent
• Additional education or certification in hospitality management, office administration, or a related field is preferred.
• Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
• Valid Drivers License required if expected to operate lodge vehicles.

• Excellent communication and interpersonal skills
• Ability to coordinate services and supervise front desk staff
• Strong organizational skills with attention to detail
• Proficiency in Microsoft Office and reservation systems
• Customer service focus and problem-solving ability

• Travel required for training upon hire otherwise minimal travel required.

• The position may involve extended periods of standing and walking, particularly during guest check-ins, concierge services, and inspections of guest rooms and common areas.
• Occasional lifting and carrying of items such as luggage, supplies, or equipment may be required, particularly during guest arrivals or when assisting with guest needs.
• The ability to perform tasks that require manual dexterity, such as operating computer systems, handling paperwork, and assisting guests with luggage or other items, may be necessary.
• The role may require physical endurance to handle the demands of busy shifts, including standing, walking, and assisting guests for extended periods of time.
• The position may involve sensory demands such as visual and auditory perception, particularly when communicating with guests, reading guest information, or monitoring guest areas for cleanliness and safety.
• The ability to work in various environmental conditions, including indoors and outdoors, and in different weather conditions, may be necessary, particularly when assisting guests with transportation or other outdoor activities.
• The position may involve managing stressful situations or handling guest complaints or concerns, requiring the ability to remain calm, composed, and professional under pressure.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.