Housekeeper, Hospitality ​/ Hotel ​/ Catering

Overview

Housekeeper position at Hilton Garden Inn Cleveland Downtown. Responsible for cleaning and preparing guest rooms, hallways, and public areas to maintain cleanliness and guest satisfaction.

• Pre-Cleaning and Stocking:
  Prepare work cart with supplies, attend morning stand-up, assist with dirty linen as needed.
• Clean and Stock Rooms:
  Thoroughly clean and restock assigned guest rooms per shift.
• Additional Cleaning Projects:
  Complete cleaning in storage rooms, public spaces, guest laundry, and deep-cleaning tasks as assigned. Keep front and back of house areas organized and clean.
• Spotless Cleanliness:
  Maintain sparkling cleanliness across all areas.
• Teamwork and Hospitality:
  Greet guests with a smile, use guest names when possible, and support guest satisfaction efforts.
• Checklists and Handover:
  Complete operational checklists accurately and on time; provide timely handover reports for shift-to-shift communication.
• Uniform and Appearance:
  Wear a clean, approved uniform with nametag; maintain professional grooming.

• Happy Guests:
  Management performance ratings; guest satisfaction scores; likelihood to return.
• Spotless Cleanliness: GM/AGM spot checks; leadership walkthroughs; guest ratings.
• Product Consistency & Quality:
  Checklist tracking; management ratings; guest ratings.
• Teamwork:
  Management performance ratings related to teamwork and collaboration.

• Experience in hospitality, service, consumer-facing franchise, or related field preferred.
• Can-Do Attitude:
  Positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Follow established guidelines and procedures.
• Ability to Handle Pace and Pressure:
  Work well in stressful, high-pressure situations.
• Listening and Conflict Resolution:
  Effectively listen, understand, and resolve concerns of coworkers and guests.
• Communication
  
  Skills:
  
  Clear and effective communication.
• Hospitality and Guest Service:
  Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel:
  Willing to work varied shifts including evenings, nights, weekends, holidays as required.
• Clock-in/Out and Breaks:
  Accurate clock-in/out; take breaks as scheduled; notify supervisor when calling out.

• Stow, climb, balance, kneel, crawl, stand, walk, repetitive motions, lifting and carrying items such as linens and vacuums.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance available after 30 days for full-time team members