Front Office - Guest Service Agent

Front Office - Guest Service Agent

Kimpton Hotels & Restaurants offers a boutique hospitality experience where heartfelt, human connections make people’s lives better. Join our team and help create truly memorable stays for guests.

The Guest Service Agent is responsible for registration and check‑out, PBX operations, mail and message service, while providing outstanding service to our guests. You’ll act as an advocate for the hotel, create personally tailored experiences, and develop relationships that inspire guests to return.

• Review arrivals noting special requests and block rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on the appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles with a completed report.
• Open, secure, and balance the daily shift bank, counting and verifying cash, checks and credit card transactions.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review the daily selling status of the hotel using the yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments:
  Reservations, Sales, Housekeeping, Bell Staff, and Valet.

• High school diploma or GED required.
• Previous experience in a Front Desk or customer‑facing role preferred.
• Knowledgeable of the immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, handling many arrivals and departures within a short period.
• Familiar with hotel systems and operations, and able to enter information accurately.

• Entry level

• Full‑time

• Administrative and Customer Service

• Hospitality

We are committed to creating a culture that reflects the diversity of our guests and employees. We celebrate differences among people, including varied personalities, lifestyles, work styles, education, and experience. We welcome all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders.

For our complete EEO policy, .

Be Yourself. Lead Yourself. Make it Count.