Concierge and Barista

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Cleveland, OH, US

9 days ago Requisition

Salary Range: $19.00 To $22.00 Hourly

Position Title: Concierge and Barista
Employment Type: Full-Time

Company Overview:
PCP is a multifamily development company focused on land acquisition, development, and long-term holdings in high-growth lifestyle markets. As we continue to grow, we are seeking a skilled and experienced Concierge to join our team. The ideal candidate will be responsible for providing a wide range of guest services for our tenants.

• Manage daily front desk operations, including opening and closing procedures for the lobby, common areas, and tour route
• Maintain cleanliness and presentation of the lobby and resident facing spaces to ensure a consistently elevated appearance
• Curate seasonal lobby décor to create a warm and welcoming environment
• Greet residents, prospects, vendors, contractors, and guests, providing exceptional customer service and assistance as needed
• Monitor security cameras, conduct property walks, and follow all established security protocols
• Maintain situational awareness to identify safety hazards, security concerns, or suspicious activity
• Enforce access control and visitor management procedures
• Receive, log, organize, and distribute resident packages, including delivery when needed
• Respond to resident inquiries, service concerns, and follow up on work orders to ensure timely resolution
• Ensure adequate inventory and timely ordering of supplies for concierge services, espresso bar, and common areas
• Ensure front desk coverage at all times during office hours and coordinate scheduling to maintain consistent coverage
• Perform barista services and maintain espresso bar equipment
• Organize and maintain storage areas for safety and operational efficiency

• Support the Property Manager and Elevation Club Director in planning, coordinating, and executing Resident and Elevation Club events
• Oversee onsite and off-site Elevation Club events
• Participate in resident events as part of Elevation Club programming
• Promote resident engagement initiatives, including events, guest suite exchanges, and resident perks programs
• Create and distribute marketing materials to promote resident programming and events
• Proactively create meaningful moments and elevated experiences for residents and guests
• Collaborate with the management team to develop local recommendations for residents, including dining, transportation, recreation, and lifestyle resources
• Assist with resident communications such as newsletters to enhance engagement at the community and within the surrounding area

• Conduct routine site walks to identify service needs and maintain a polished environment
• Complete administrative tasks and reporting as assigned by the Property Manager
• Maintain professional relationships with residents, team members, vendors, and partners
• Assist with leasing tours and clearly communicate Elevation Club benefits to prospects
• Serve as a backup Leasing Specialist and conduct leasing tours as needed
• Model professionalism, strong communication, and service excellence
• Maintain accurate records, reports, and documentation in accordance with company standards
• Handle resident and guest information with discretion and confidentiality

• High school diploma or equivalent required, college degree or equivalent experience preferred
• Proficiency in Microsoft Word, Excel, and internet-based applications
• Strong organizational skills with attention to detail and follow through
• Excellent interpersonal, leadership, and customer service skills
• Professional, approachable, and service oriented demeanor
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated and capable of working independently
• Marketing, event coordination, or budgeting experience preferred
• Hospitality, hotel, or luxury service experience a plus

• Competitive salary and performance-based bonuses.
• Comprehensive medical benefits package.
• Retirement savings plan with company match.