Customer Success Manager; Accounts

Customer Success Manager (Small Accounts)

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As a Customer Success Manager at Bright Edge, you’ll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the Bright Edge platform. This role combines relationship management, strategic planning, and data‑driven problem‑solving—you’ll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long‑term satisfaction. Our extensive training program will help get you up to speed!

You’ll work cross‑functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer’s digital performance and return on investment.

• Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
• Create a plan to execute customer goals using the Bright Edge platform and work within the account to achieve this value.
• Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
• Prepare and execute on quarterly customer success plans.
• Add value and platform expertise to grow customer usage of Bright Edge within each account; introduce new features and best practices.
• Develop new materials – presentations, roll‑out plans, and proposals.
• Track and report on key metrics for customer success.

• 1+ years of direct customer facing experience.
• Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts (bonus but not required).
• Experience working with stakeholders at all levels.
• Comfortable in a fast‑paced, high cadence environment and has strong communication and presentation skills.
• Knowledge of or interest in digital marketing (preferred).

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and company holidays.
• A close‑knit, collaborative office culture.
• Fully stocked kitchen.
• Quarterly regular team events.
• The chance to make a real impact on the future of our workplace and our company.

Bright Edge is widely recognized as a global leader in SEO and digital marketing. Over 80 countries trust Bright Edge to modernize their digital marketing stack for today’s digital world. We help thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. Our continuous innovation is supported by our people, who are industry experts at the forefront of digital transformation.

Come join us and help us share the future of SEO.

Location:

Cleveland, OH | Salary: $95,000–$105,000 | Posted 2 weeks ago