Marketing Technology Coordinator

Join to apply for the Marketing Technology Coordinator role at Taft Stettinius & Hollister LLP

Join to apply for the Marketing Technology Coordinator role at Taft Stettinius & Hollister LLP

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Taft is seeking a Marketing Technology Coordinator to join our dynamic team of legal professionals in our Cleveland, Columbus or Indianapolis office.

Taft is a modern law firm and the marketing and business development team is on the front lines of the firm’s innovation. As a valued member of the team, you will get a hands-on experience, collaborating to enhance and maintain Taft’s brand presence. The Marketing Technology Coordinator at Taft plays a key role in managing and maintaining the firm’s experience database, ensuring the accuracy, organization, and accessibility of client matters, case studies, and firm credentials.

Key Duties & Responsibilities:

Experience Management & Content Development

• Gather, organize, and maintain attorney experience and client matter data within Foundation Firm Intelligence.
• Work closely with attorneys, business development professionals, and other marketing team members to ensure all experience records are accurate, up-to-date, and categorized correctly.
• Work with business development professionals to develop compelling descriptions of casework, transactions, and litigation matters for use in proposals, pitches, website content, and ranking submissions.
• Ensure consistency in how firm experience is presented across marketing materials and external communications.
• Optimize Foundation Firm Intelligence to improve data categorization, searchability, and reporting functionalities.
• Ensure data alignment between Foundation Firm Intelligence and Deal Cloud, maintaining consistency across systems.
• Support Deal Cloud data management efforts by coordinating with business development and IT teams to streamline data entry, validation, and reporting.
• Collaborate with IT and marketing teams to ensure the experience management system integrates effectively with other firm resources.
• Train attorneys and business development professionals on best practices for using, submitting, and updating data in Foundation and Deal Cloud.
• Business Development & Proposal Support
• Work with attorneys and Taft’s proposal manager to source and tailor experience data for RFPs, pitches, and other business development initiatives.
• Support submissions for legal directories, awards, and rankings (e.g., Chambers) by compiling relevant firm experience from Foundation Firm Intelligence.
• Identify opportunities to repurpose experience content for social media, client alerts, and newsletters.

Data Integrity & Compliance

• Ensure all experience records adhere to client confidentiality and compliance policies.
• Regularly audit and update content to maintain data accuracy and completeness.

Preferred Education and Experience:

• Bachelor's degree in marketing, communications, information management, or a related field.
• Minimum of 3+ years of experience in a law firm, professional services firm, or related industry, preferably in experience management, practice management, or business development.
• Strong writing, editing, and proofreading skills, with the ability to distill complex legal matters into clear and compelling content.
• Proficiency in Foundation Firm Intelligence and familiarity with Deal Cloud preferred.
• Experience managing data within CRM and experience management platforms (Deal Cloud and Foundation preferred).
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Additional Eligibility Qualifications:

• Detail-oriented with excellent organizational skills and the ability to manage multiple projects simultaneously.
• Strong interpersonal skills and ability to collaborate with attorneys, marketing teams, and administrative staff.

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be…