Cloud Support Engineer Senior

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** Company
* * Federal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.
For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on Linked In, X, Instagram, and our You Tube channel – Cleveland Fed
** To be considered for this role, candidates must be a U.S. citizen.
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* Location:

Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA
**** Organizational Expectations****:
** As a Cloud Support Engineer Senior you will provide a broad and experienced range of technical support services for cloud-based applications supporting Treasury and other FRB stakeholders, utilizing a deep technical knowledge for all supported systems and tech stacks. You will support the Dev Tooling shared service which provides a suite of 13 development and deployment tools, such as Git Lab, JFrog, Jira, Confluence, Sonar Qube, which are cloud-hosted within AWS.
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* General Responsibilities:

*** Works independently and proficiently, under minimal guidance, to provide experienced technical assistance and operational support for a suite of application development and deployment tools hosted within AWS. Plans, schedules, and arranges own activities to accomplish objectives. Work is generally only reviewed for completeness
* Works directly with users, such as developers within the Federal Reserve Banks, to resolve complex system and technical issues within the Dev Tooling services. Interacts and coordinates with Stakeholders to provide ongoing proficient level of support while coordinating with other teams third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
* Responsible for maintaining the software currency and the vulnerability management of the Dev Tooling services. This includes regular software upgrades and patches of the services leveraging standard SDLC processes.
* Provides rotational 24x7 on-call support as necessary by the business, with no assistance needed and provides guidance for other team members on critical production issues. Performs data analysis, capacity plans, and execution of contingency plans.
* Collaborates with Dev Ops Engineers to understand the software products and any enhancements that are deployed. Consults on issues and provides solutions related to the impact of development on the infrastructure. Works with Dev Ops Engineers on defining any changes to configuration settings.
* With no supervision except in the most complex events, serves as the proficient subject matter expert for Dev Tooling services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve system technical issues.
* Ability to manage and administer with proficient ability the AWS cloud environment with no supervision, including provisioning, configuration, performance monitoring, policy governance and security. Create standards and guidelines for large-scale distributed systems with a focus on operability.
* Identifies key operational metrics and the data necessary to create them;
Test and ensure that all infrastructure components meet proper performance and capacity standards. In collaboration with SRE team implements and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate improvement of the dashboards, bots, and other automation.
* Provide knowledge sharing, feedback, and coaching to team members through practices such…