Desktop Engineer

We're currently seeking an experienced Desktop Engineer in Cleveland, OH. This is a full-time, salaried position with excellent room for growth and stability.

The Desktop Engineer responsibilities include:

• Perform 3rd level support, identifying root cause with strategic solutions to problems
• Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations.
• Provide functional and technical written evaluations of products and operating system upgrades and patches
• Develop, organize and maintain standard operational procedures
• Create and communicate systems and application standards
• Create and maintain systems documentation for testing and validation
• Package software and design distribution methods
• Perform software distribution and patch management to Windows PC's, laptops, and servers
• Work independently and prioritize work efforts, multi-task in a very fast-paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support.

Minimum requirements include:

• Minimum 5 years experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.
• Experience with Windows 7, and preferably Mac OSX
• SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM.
• VBScript and/or Power Shell scripting
• Emphasis on sharing of knowledge through good communications, peer training and written documentation
• Ability to work independently without intensive oversight.
• Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
• Initiative and ability to research problems independently, finding root cause
• Positive customer service and team attitude (helping others when required)
• Focused on quality, Organized, Committed to continual improvement
• Discipline to adhere to formal system lifecycle methodology
• Strong Background in the following areas:
• Windows 7 & XP Desktop
• VBScript
• Image builds experience using Ghost/VMWare or similar technologies
• SCCM
• Microsoft Deployment Toolkit
• Application packaging techniques
• Microsoft Office
• Microsoft SCCM
• VMWare Virtual Desktops

Bachelor degree required, with a preference for Bachelor of Science degree in Computer Science or Computer Information Systems.

All your information will be kept confidential according to EEO guidelines.