Senior Delivery Manager

At Robots & Pencils, we drive digital innovation by building meaningful, scalable software products for forward‑thinking clients. We are seeking an experienced and strategic Senior Delivery Manager to lead distributed teams across North America and Eastern Europe. This role requires a strong command of agile delivery practices, cross‑cultural collaboration, and technical program leadership. You will be responsible for ensuring successful outcomes across complex engagements by aligning delivery execution with client expectations, business objectives, and quality standards.

This position includes monthly travel to client sites in the U.S. to support relationship building, delivery alignment, and strategic planning.

• Lead high‑performing distributed teams spanning mobile, backend, data, and AI disciplines, fostering a culture of excellence, accountability, and collaboration.
• Act as the operational bridge between onshore stakeholders and offshore development teams, ensuring clear communication, alignment, and cohesive execution.
• Provide mentorship and strategic guidance to delivery leaders, project managers, and engineers across iOS (Swift), Android (Kotlin), .NET, and Node.js technologies.
• Encourage continuous learning and cross‑disciplinary collaboration to maintain cutting‑edge technical delivery across evolving tech stacks.

• Own end‑to‑end delivery of multiple concurrent client engagements, ensuring scope, budget, timeline, and quality benchmarks are consistently met.
• Oversee integration of complex systems leveraging SQL Server, Oracle, Azure Dev Ops, Git Hub, and CI/CD pipelines.
• Define and track delivery KPIs, using data‑driven insights to inform strategy and continuous improvement.
• Apply proactive risk management and scenario planning to anticipate and resolve delivery challenges before they impact outcomes.

• Serve as the primary client contact for delivery matters, building trusted, long‑term relationships through transparent communication, strategic insight, and consistent execution.
• Lead regular client check‑ins and executive briefings to communicate progress, surface opportunities, and align roadmaps.
• Translate complex technical details into clear business value, ensuring clients understand how technical delivery supports strategic objectives.
• Travel monthly to client sites to strengthen relationships, align expectations, and drive partnership success.

• Partner with technical leads and architects to align engineering decisions with business goals and scalable architecture strategies.
• Provide oversight for technical initiatives involving modern mobile development, .NET and Node.js microservices, and AI‑driven enhancements built with Python, Type Script, and Azure OpenAI.
• Advocate for the use of Figma for product design collaboration, Radar/Geo Moby for geofencing, and Oracle Recruiting Booster and Dropbox Sign for enterprise integrations.
• Support architecture and design reviews, ensuring decisions balance innovation, performance, and maintainability.

• Continuously improve agile frameworks and delivery methodologies (Scrum, SAFe, Kanban) to maximize distributed team performance.
• Identify and address delivery bottlenecks using tools such as Jira, Confluence, and Azure Dev Ops to optimize throughput and accountability.
• Champion automation, CI/CD adoption, and quality‑first engineering principles.
• Foster a culture of continuous improvement, transparency, and cross‑team collaboration.

• 12+ years in software development or technical delivery, including 5+ years managing distributed teams across onshore/offshore locations (Eastern Europe experience preferred).
• Proven success delivering complex, multi‑platform projects in agile environments.
• Deep understanding of the SDLC, agile practices, cloud architecture (Azure preferred), and enterprise integrations.
• Hands‑on familiarity with tools such as Azure Dev Ops, Git Hub, Jira, Confluence, SQL Server, Oracle, and modern mobile development frameworks.
• Ability to leverage data,…