More jobs:
AI Customer Success Manager
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2025-12-10
Listing for:
Expedient
Full Time
position Listed on 2025-12-10
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
AI Customer Success Manager –
Expedient
We’re seeking an AI Customer Success Manager to serve as the primary advocate for our AI CTRL clients, ensuring they achieve measurable business outcomes and long‑term value from their AI investments. You’ll guide customers through onboarding, adoption, and expansion while helping them integrate AI solutions into their workflows.
Key Responsibilities- Lead client workshops, training sessions, and ongoing education as the primary post‑onboarding contact.
- Drive adoption by identifying new use cases and workflows for AI integration across departments.
- Monitor engagement metrics and proactively implement strategies to increase utilization and satisfaction.
- Champion client needs internally to ensure solutions deliver measurable business value.
- Train and support partners and trusted advisors on positioning AI CTRL effectively.
- Host webinars and events to increase partner engagement and awareness.
- Act as liaison between partners and internal teams to resolve client issues.
- Customer KPIs (Primary): adoption rates, usage growth, incremental revenue per client, and satisfaction (NPS/feedback).
- Partner KPIs (Secondary): qualified leads, prospect meetings, sales revenue, joint initiatives, and incentive program outcomes.
- Expansion Metrics
: number of new departments, workflows, and partners engaged in driving AI CTRL adoption.
- Experience
: 3–5 years in customer success, account management, or related SaaS/technology roles; proven track record driving adoption, growth, and retention; experience with AI, cloud solutions, or enterprise software strongly preferred. - Skills
:
Strong communication abilities with talent for translating technical concepts into business outcomes; consultative, customer‑first mindset with relationship‑building expertise; analytical and data‑driven approach to identifying trends and opportunities; ability to manage multiple priorities in fast‑paced environments. - Education
:
Bachelor’s degree in Business, IT, Computer Science, or related field (or equivalent experience).
Location
:
Cleveland, Ohio office. On‑site role, regional travel may be required.
Salary
:
Estimated $100,000 – $125,000 annually based on experience and skills.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×