ServiceNow Technical Architect

About Accenture

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers – Service Now, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture Service Now Business Group’s platform‑led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business.

We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Learn more about Service Now at Accenture Here ().

• As a Technical Architect with the Service Now Business Group you are an experienced innovator of new applications in Service Now. You can architect system solutions with Service Now and describe the solution with ease.
• You’re willing to roll up your sleeves to develop new solutions for our clients.
• You are a continuous learner, taking advantage of new learning opportunities. You take time to seek out information about new applications in Service Now and stay up to date on the latest offerings.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts when needed.
• Strong background working with Enterprise Software companies and/or Consulting companies.

• Experienced advisor to the C‑Suite, crafting the best solutions to meet their business needs.
• Provide leadership oversight on critical Service Now programs at Fortune 500 clients.
• Able to identify opportunities to provide additional value to our clients and to work internally with the Service Now account teams to progress.
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Technical Architects can expect to manage and lead teams of Service Now Developers in a technical management and mentorship capacity.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the Service Now Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 % to 100 % depending on business need and client requirements.

• Minimum 8 years’ knowledge and experience working with Service Now in Development & Technical Architecture capacity.
• Minimum of 8 years’ experience directly driving IT transformation & strategy planning, preferably in a high‑tech consulting environment.
• Minimum of 4 years’ leading teams of Service Now Developers as a technical manager and mentor, experienced with Agile methodologies like SCRUM, Kanban & Wagile.
• Minimum of 4 years’ experience implementing & enforcing standards (code reviews & architectural reviews) and ability to demonstrate advanced scripting skills – JavaScript, SQL.
• At least three Service Now certifications (System Admin‑CSA, Application Developer‑CAD and ITSM preferred).
• Bachelor’s degree or equivalent (minimum 12 years’ work experience). If associate degree, must have minimum 6 years’ work experience.

• You have database experience.
• Cloud migration experience.
• ITIL Certified.
• Experience integrating Service Now with AWS or Azure.
• Experience building prototypes.
• Strong interpersonal skills, customer‑centric attitude.
• Proven team player and team builder.
• Strong organizational and analytical skills.
• Familiarity with SaaS deployments and its supporting architecture.
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management.

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Proven ability to build, manage and foster a team‑oriented environment.
• Proven ability to work creatively and analytically in a problem‑solving environment.
• Desire to work…