Software Support Analyst

You are a problem‑solver who takes on any challenge. You have a curiosity to learn how things work and excellent written and verbal communication skills to help others understand your discoveries. While you thrive in a fast‑paced, innovative environment, you provide great customer service and make every interaction a positive, personalized experience.

Does this sound like you? If so, you may be our next Client Support Analyst
.

As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues.

MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

• Previous experience in customer service; technical support experience preferred
• Bachelor’s degree or equivalent work experience
• Client focus and a passion for support
• Creative and curious troubleshooter
• Strong organisation and time‑management skills
• Aptitude for technology
• Professional communication skills

We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee‑led groups to maximise your experience at work, such as our Diversity, Equity and Inclusion committee and employee resource groups (Women & Allies, Pride Event Group)
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401(k) plan to help set you up for your future
• Benefit from a generous Parental Leave Program that allows you to spend quality time with new arrivals
• Enjoy a fantastic work‑life balance with 20 days PTO, observed holidays, and 16 hours of ‘Flexi’ time a year
• Further your professional development with generous tuition reimbursement offerings
• Work from anywhere in the world for two weeks a year

From the day we opened our doors, MRI Software has built flexible, game‑changing real estate software that powers thriving communities and helps make the world a better place to live, work, and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people‑first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze
. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We would love to hear from you!

We are proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status, and more. We believe that belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.

Come and see for yourself!