Assistant Director Network Engineering

POSITION OBJECTIVE

The Network Engineering and Unified Communications department is responsible for the design, implementation, and operation of enterprise network infrastructure. Areas include wired networking, wireless networking, DDI, Unified Communications, and network security. The university network covers approximately 150 buildings, with a 100 Gigabit-per-second backbone and multigigabit access layer. The network consists of more than 500 switches supporting over 20,000 computers, 5,000 IP telephones, and over 5,200 wireless access points.

The university also has over 110 Gbps of capacity to external networks. The network is vital to the university's business functions.

• Provide day-to-day supervision for team(s) including remote and on-campus personnel. Manage the training and development of staff and self. Ensure staff activities and performance are aligned with department and divisional goals. Conduct performance appraisals for staff. Collaborate with UTech leadership and Human Resources regarding personnel issues and conflict resolution. Assist in the recruitment, interviewing, and hiring of full-time engineering staff, contractors, and students.
  
  Provide guidance to staff and prioritize work based on changing demands. (30%)
• Participate in and execute project plans leveraging the network engineering team and others throughout the department, division and University. Contribute in network and system design activities considering service improvements and operational efficiency. Collaborate with faculty and staff across the University to ensure network and telephony service are meeting the needs of their administrative, teaching, and research activities. Propose new and emerging technologies that may enhance services and operations.
  
  Participate in IT change control meetings and procedures. (25%)
• Collaborate with operationally focused teams to ensure incident and problem resolution and assist in fulfilling service requests as needed. Field after-hours emergencies and respond as appropriate. Pursuing continuous process improvements to lower incident rate. (25%)
• Collaborate with peers and leadership in developing and monitoring annual capital and operational budgets. Develop multi-year communications infrastructure refresh plans. Manage vendor and service provider relationships and review contracts. Develop spending proposals and procure equipment and services (20%).

Perform other duties and responsibilities as assigned. (