Network Support Engineer; L2, Site Lead

Break‑fix Job Responsibilities

• Visually inspecting devices to assess equipment status
• Rebooting routers, servers, storage devices or other equipment
• Providing loop‑back cables in order to test circuits remotely
• Re‑seating or replacing components or cables
• Removing Alternating Current ("AC") or Direct Current ("DC") power from the equipment
• Cleaning equipment or connectors
• Connecting a client‑provided test set or test router to equipment
• Swapping removable storage media
• Installing or replacing modular equipment components
• Dispatching equipment for repair
• Cleaning fibers
• Installing loop backs
• Providing planned maintenance or circuit migration support
• Installing Small Form Factor Plug gables (each an "SFP") or Gigabit Interface Converters (each a "GBIC")
• Troubleshooting hardware problems on any device
• Racking and de‑racking of any device installed
• Labeling/inventory equipment plus digital picture and serial number recording
• Tape backup: cassette exchange and storage in strongbox
• Power cycling a router, server, switch and soft‑booting a server
• Follow Data Eradication process
• Install cables or optics for new circuits
• Testing of cables and optics
• Take light levels

• Install cables or optics for new circuits
• Re‑connect / disconnect / replace existing circuits
• Testing of cables and optics

• Physical Cabling
• Cable Management
• Northbound Cabling (Fiber/Copper/Power)
• Rack/Stack/Jack
• Installation Support (PDU, Network Switches, etc.)
• E‑Waste and other clean‑up activities

• Proven experience in a network administrator role
• Hands‑on experience in networking, routing, and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing, and multitasking
• CCNA, Network+, CCNP, CCDP, CCIE or equivalent
• BSc degree in Computer Science or related field or equivalent
• Associate's degree (A.A.) or equivalent from three‑year College or technical school with an emphasis in electronics required;
  Bachelor's Degree preferred

Entry level

Full‑time

Information Technology

IT Services and IT Consulting

Cleveland, OH $55,734.00-$71,758.12