AV Technician

AV Technician – Tucker Ellis LLP

Cleveland, OH | Onsite (In-Office Support Required Daily)

• Serve as the primary point of contact for employees and guests using conference room technology.
• Support all conferencing platforms, including Zoom and Microsoft Teams, for meetings, webinars, hybrid events, and large group sessions.
• Diagnose and resolve issues with AV hardware such as cameras, microphones, speakers, displays, telephones, room control systems, and conferencing devices.
• Troubleshoot connectivity, audio, video, and performance issues across multiple devices and operating systems (Windows, macOS, iOS, Android).
• Maintain, update, and patch all conference room computing devices, including room PCs, iPads, and meeting peripherals.
• Ensure smart conferencing devices receive necessary firmware updates.
• Set up, configure, and break down multi‑purpose rooms for meetings, trainings, and firm events.
• Monitor conference room calendars and proactively communicate with meeting organizers to ensure coverage and a positive meeting experience.
• Maintain inventory of all conference room equipment and replace batteries/failed hardware to keep rooms ready each day.
• Track and document recurring technical issues for weekly review and resolution planning.
• Provide occasional after‑hour support for scheduled meetings or firm events.
• Provide Level 1 IT helpdesk support (e.g., rebooting systems, peripheral resets, basic troubleshooting).
• Perform additional duties and special projects as assigned.

• 2+ years of experience in audio‑visual support, IT support, or related technical troubleshooting.
• Extensive knowledge of AV hardware, software, web conferencing technologies, and automated room controls (Zoom, Teams, Q‑sys, Mersive, etc.).
• Strong understanding of Microsoft Windows and Microsoft Office Suite.
• Working knowledge of macOS, iOS, and Android operating systems.
• Ability to work independently and collaboratively while supporting a diverse internal customer base.
• Excellent communication skills, patience, and professionalism when assisting end users.
• Strong organizational skills and ability to document issues and resolutions accurately.
• Ability to lift and move equipment such as monitors, computers, chairs, tables, and lecterns.
• Successful completion of a criminal background check required.

The target compensation range for this role is $50,000 to $70,000 per year, with final compensation based on experience and skill set.

• Day 1 benefits: medical, dental, and vision insurance.
• Paid time off that accrues immediately, plus paid holidays.
• Retirement plan: 401(k) with profit-sharing contribution.
• Monthly technology stipends and annual HSA contribution.

Tucker Ellis LLP is an equal‑opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.