IIM Project Manager II

Overview

The IIM Project Manager II will be responsible for managing a portfolio of IIM projects and working closely with customers, internal stakeholders and team members to manage, plan and deliver transformative projects in the Enterprise Content Management space. Excellent communication skills and experience managing complex interdependent projects are the keys to success in this role. You will act as the primary interface between our clients and our team to ensure projects are completed successfully, delivering the agreed objectives, on time and on budget.

You will be responsible for managing team schedules, tasks, deliverables, issues, risks and project scope. Additionally, the IIM Project Manager II will mentor and coach other Project Managers and Project Coordinators.

• Functions as the trusted advisor and customer liaison as it pertains to your assigned projects
• Manage project implementation teams and ensure accountability to project goals, tasks, schedules and budgets.
• Develops project plans consisting of a work break down structure of tasks as well as manages the pre-production issues and change orders, as required.
• Author project status reports and conducts project status meetings
• Identify, document, and mitigate project risk factors
• Escalate and facilitate resolution to technical issues through our professional services team.
• Maintain project scope control and, in collaborations with our sales team, facilitate a change control process as necessary.
• Mentor and Coach other Project Managers and Project Coordinators.
• Ensure customer expectations around functionality, schedule and budget are aligned with documented requirements, project plans and cost estimates and facilitate collaborative resolutions to misalignment.
• Develop the work break down structure of tasks required to implement and deploy an approved IIM solution.
• Develop project plans and maintains them in the Case / Project Tracking System.
• Provide weekly project updates to clients, ensuring client portal and project status reports are accurate.
• Collaborate with Professional Services Directors and other IIM Engagement Managers on staffing needs and resource leveling.
• Orchestrate, moderate and publish post project reviews with the Customer, Sales and Professional Services.
• Adheres to Konica Minolta's Professional Services project management methodology while satisfying/ exceeding predefined service delivery metrics
• Communicate regularly with Konica Minolta/IIM Administration to ensure product and licensing procurement/ delivery are in alignment with approved SOW's and associated project plans.
• Performs other duties as assigned.

• 4-year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/or equivalent work experience required
• 5 years or greater Project Management experience
• 5 years or greater experience managing IIM deployments (Content Management, RPA and/or Advanced Capture desired)
• Formal PMI certification required
• Six Sigma or other recognized PM Certification Desired
• Excellent interpersonal skills
• Ability to lead ad hoc project teams consisting of resources with varying skillsets
• Excellent verbal and written communication skills
• Ability to execute within a team structure
• Strong technical Implementation and troubleshooting skills
• Ability to collaborate with internal partners and external vendors to solve technical problems
• Ability to create process documentation a Visio experience preferred
• Expert knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Project and Outlook)

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Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color…