Digital & IT Vendor Management Specialist

Position Summary

Digital & IT Vendor Management Specialist

Role at Parker Hannifin.

This position partners closely with the Director of the IT & Digital Vendor Management Office (VMO) to deliver operational support across the global IT vendor portfolio exceeding $250 million annually, spanning 250+ vendors and 650+ purchase orders. The role collaborates with internal stakeholders and external vendors to ensure accountability for enterprise-wide vendor governance and IT procurement policy enforcement.

• This position does not have direct reports
• Reports directly to the Director, IT & Digital VMO
• Works collaboratively with Legal, Supply Chain, Cybersecurity, Finance, and IT leadership

• Support development and maintenance of IT vendor management processes, guides, and standards aligned with corporate objectives and IT Procurement policies.
• Execute vendor segmentation and lifecycle tasks (selection support, onboarding coordination, performance monitoring, renewals prep, and exit activities) under established governance.
• Conduct Make vs Buy analysis; prepare business cases and recommendations for leadership review.
• Coordinate vendor governance forums (agenda, materials, minutes, action tracking); ensure decisions and actions are documented and executed.
• Contract Lifecycle & Complex Negotiation Support.
• Administer the contract lifecycle for IT agreements (MSAs, SOWs, SaaS/cloud subscriptions, NDAs, leases, purchase agreements, assignments/novations, TSAs) including redline coordination and terms discussions with vendors and key stakeholders.
• Lead and support IT negotiations for vendor contracts and resolve complex commercial disputes. Experience leading complex Master Service Agreement (MSA) negotiations within IT is critical to this VMO role.
• Work with Procurement to oversee the Request for Quote / Request for Proposal on IT projects.
• Vendor Performance Management & Scorecards.
• Build and maintain vendor scorecards and dashboards (KPIs, SLAs, compliance, strategic alignment); ensure data quality and timely refresh.
• Analyze performance trends and root causes; recommend corrective actions and continuous improvement initiatives.
• Facilitate regular business reviews with vendors by preparing materials, documenting outcomes, and tracking follow‑through.
• Vendor Risk & Compliance Execution.
• Support the enterprise-wide IT vendor risk management framework, including cybersecurity risk assessments, regulatory compliance (SOC, GDPR, etc), and financial risk mitigation.
• Support vendor‑initiated audits of our IT systems and software usage, managing responses, negotiations, remediation plans, and minimizing financial and operational exposure.
• Collaborate with internal audit, compliance, and cybersecurity teams to prepare for and respond to external audits and regulatory inquiries.
• License Management.
• Support implementation and continuous improvement of SAM tools, data integrations, and processes; produce compliance and optimization reports.
• Coordinate with IT, Finance, Procurement and the VMO License Manager to align licensing actions with contract terms and renewals.
• Outsourced Services Management.
• Monitor outsourced provider performance against SLAs/KPIs; maintain dashboards and issue logs.
• Coordinate remediation plans with vendors and internal stakeholders; track cost, quality, and risk metrics.
• Support alignment of outsourced services with IT strategy by preparing analyses and recommendations for process improvements.
• Financial Stewardship & Cost Optimization.
• Analyze IT vendor spend, delivering year over year cost‑savings and optimizing contract terms to reduce total cost of ownership without compromising quality or innovation.
• Track realized savings and value against baselines; prepare “Make Good” and Lessons Learned materials to inform process improvements.
• Recommend commercial levers (term optimizations, volume/commit structuring, benchmarking, indexation, service rationalization) for IT leadership approval.
• Collaboration, Standards, and Continuous Improvement.
• Contribute to playbooks, templates, and standard operating procedures; champion adoption and training within the VMO and partner…