Technical Project Manager

Position Title:

Technical Project Manager

Department:
Software Engineering & Data Innovation

Reports To:

Director, Software Engineering & Data Innovation

FLSA Status:
Exempt

Location:

Hybrid (Cleveland HQ preferred)

The Technical Project Manager (TPM) is responsible for driving execution across the company’s software engineering and data initiatives. This role ensures that all technical projects are structured, documented, and aligned with strategic objectives.

The TPM partners closely with engineering, product, and operations leaders to maintain a clear roadmap, manage milestones, and ensure the timely delivery of key initiatives — including Merlin 2.0, AI integrations, and enterprise data modernization.

This position bridges technical delivery and organizational alignment — combining disciplined project management with clear, concise communication across technical and business stakeholders.

• Develop and maintain the master technical roadmap across software, AI, and data projects.
• Establish and track milestones, deliverables, and interdependencies.
• Communicate progress, risks, and next steps clearly to leadership.
• Ensure alignment with organizational priorities and compliance timelines (e.g., HiTrust, AI policy, confirmatory diligence).

• Maintain up-to-date project documentation, including requirements, decisions, and status reports.
• Coordinate release notes, change logs, and post-deployment summaries.
• Create dashboards and visual trackers to communicate project health and KPIs.
• Translate complex technical information into accessible summaries for non-technical teams.

• Work directly with the Director of Software Engineering & Data Innovation to prioritize and sequence technical work.
• Partner with Operations, Client Relations, QA, and Finance to ensure readiness and alignment.
• Facilitate structured sprint reviews, retrospectives, and roadmap alignment sessions.
• Serve as liaison between development teams, leadership, and external vendors.

• Ensure adherence to process standards across the software development lifecycle.
• Maintain accurate, audit-ready documentation and traceability of decisions.
• Identify process inefficiencies and recommend improvements for speed and clarity.

• Associate degree or equivalent experience in Information Systems, Computer Science, Business, or a related field.
• 5+ years of experience managing technology, data, or software development projects.
• Strong understanding of SDLC and agile or hybrid methodologies.
• Familiarity with data systems, integrations, or analytics environments preferred.
• PMP, CSM, or other project management certification a plus but not required.

• Exceptional organizational and documentation skills.
• Proficiency with project management tools (e.g., , Jira, Asana, or equivalent).
• Excellent written and verbal communication across diverse audiences.
• Strong analytical and problem-solving mindset.
• Demonstrated ability to manage multiple complex projects simultaneously.
• High emotional intelligence and ability to build trust across teams.

• Timely delivery of roadmap milestones.
• Accuracy and accessibility of project documentation.
• Positive feedback from cross-functional partners on communication and transparency.
• Reduction in project friction or misalignment.
• Continuous improvement in process structure and delivery efficiency.

This position strengthens the link between strategy and execution — ensuring the organization’s technology roadmap is achievable, transparent, and efficiently managed. The Technical Project Manager provides the structure, clarity, and follow‑through needed to keep complex initiatives moving in unison and aligned with leadership priorities.