Procure to Pay Operations Analyst System Admin

** Entity:
** Customers & Products
** Job Family Group:
** Procurement & Supply Chain Management Group
*
* Job Description:

** There’s never been a better time to join Travel Centers of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a collaborator in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.
** Summary
* * The Procure to Pay Operations Analyst System Administrator is a domain expert in the Coupa Procure to Pay system and its integration with other boundary applications. In this role, you will work closely with multi-functional business collaborators and a Coupa Technical Admin to gain alignment and ensure requirements and requests are addressed. The Coupa Administrator handles, supports, and optimizes the Coupa Procure-to-Pay (P2P) platform to ensure effective procurement operations and system compliance.

This role serves as an expert and primary point of contact for Coupa configuration, user support, data integration, and reporting, driving platform adoption, ensuring compliance, and aligning system capabilities with business objectives.
** Duties and Responsibilities
*** Providing domain expertise across TA’s Procure to Pay system(s) and workflows, supporting optimization and issue resolution
* Collect user feedback to inform platform enhancements and improve the user experience.
* Serve as the primary administrator and platform authority for the Coupa platform.
* Run user roles, system configurations, permissions, and approval workflows to align with business needs.
* Handle platform updates and new feature rollouts in coordination with Coupa and IT.
* Partner with interested parties to tailor system functionality to procurement strategy and drive best practices.
* Configure and maintain key Coupa modules (Procurement, Invoicing, Analytics, SIM).
* Collaborate with Procurement, Finance, and IT to ensure seamless integration with ERP and other platforms.
* Provide user support, troubleshooting, and issue resolution.
* Creating, maintaining, and handling comprehensive project documentation, process flows, and SOPs
* Championing digital upskilling and automation adoption across the TA organization
* Lead organisational change and user adoption efforts to train all team members on relevant system features, processes, and tools.
* Other duties as necessary in the effective performance of the role or as directed by the business’s stakeholders.
* Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.
****** Qualifications
* *
* Education:

Bachelor’s degree in business administration, Supply Chain, Information Systems, Computer Science, or a related field.
* Critical thinking:
Ability to assess situations logically and make sound judgments.
* You should have 3–5 years leading or supporting multi-functional projects, ideally involving P2P systems, automation tools, or process redesign.
* 1-3 years of experience supporting or administering Coupa or similar Procure-to-Pay platforms (e.g., Ariba, SAP, Oracle Cloud)
* Experience with ERP integration with P2P systems (SAP & Coupa preferred)
* You should have strong organizational skills and the ability to clearly document processes and requirements
* You should have good interpersonal and communication skills to navigate technical and non-technical teams
* Hands-on Coupa administration: supplier onboarding, approval flows, policy setup
* Solid grasp of P2P systems, supplier networks, and compliance requirements
* Skilled in procurement data management and reporting best practices
* Comfortable…