IT Business Analyst

3 days ago Be among the first 25 applicants

At Benesch we pride ourselves on exceeding expectations and building trust with our clients and employees, our #1 asset. We are committed to providing the highest level of legal service while creating a positive work environment. Our firm continues to earn placement on Chicago and Cleveland’s Top Workplaces list, the Cleveland North Coast 99 Top Workplaces rankings, and the AmLaw 150 list.

We offer a hybrid schedule, career development, transparent leadership, and an inclusive culture. Benefits are available at

Benesch is proud to announce the opening for an IT Business Analyst in our Cleveland office! This position is hybrid with work‑from‑home flexibility.

Do you thrive on defining problems, aligning solutions, and resolving inefficiencies between technology and business units? If you enjoy developing strong internal partnerships and driving innovative, next‑level solutions, the IT Business Analyst role is for you. This person bridges the firm’s business needs and technical capabilities, identifying, analyzing, and documenting processes to streamline operations and improve efficiency.

• Conduct in‑depth analysis of business processes, data flows, and system landscapes, identifying inefficiencies and opportunities for improvement.
• Document current and future‑state processes, develop functional and technical requirements, and, in partnership with PMO resources, create workflows to support project execution.
• Facilitate workshops and meetings to gather requirements, identify gaps, and develop functional consensus among stakeholders.
• Oversee requirements gathering and documentation of functional and technical specifications for projects, working closely with PMO to turn these into detailed project plans.
• Drive process improvement initiatives to eliminate system complexities, improve user experience, and increase operational efficiency.
• Maintain strong partnerships with key business and technical stakeholders, including attorneys, administrative staff, and professional teams, to understand business needs, strategies, and priorities.
• Contribute to regular discussions to identify opportunities for IT to deliver value through innovation, process improvement, or enhanced capabilities.
• Serve as a collaborative bridge between the IT department and business units to align technology initiatives with organizational goals.
• Ensure end‑user satisfaction by translating business needs into IT deliverables and maintaining open lines of communication throughout projects.
• Support the firm’s change management initiatives, ensuring smooth adoption of new systems, tools, or processes.
• Assist in creating user training materials and conducting training sessions for end‑users and technical teams.
• Develop a comprehensive understanding of the firm’s key applications, including legal practice management systems, document management systems, time‑keeping tools, and collaboration platforms.
• Maintain standard operating procedures, user manuals, and documentation for application systems and workflows.

• Strong critical thinking and analytical skills to define problems, collect data, establish facts, and draw valid conclusions.
• Exceptional written and oral communication skills, interacting effectively with all levels of business stakeholders.
• Proven ability to map, analyze, and optimize business processes and implement innovative solutions.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Knowledge of the Systems Development Life Cycle (SDLC) and project management principles.
• Proactive, customer‑oriented mindset focused on driving solutions and achieving results.
• Strong interpersonal skills to foster collaboration and build consensus among diverse teams.
• Experience in change management, particularly in implementing new systems or processes.

A Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field, or 5+ years of equivalent work experience in IT and business/industry roles, with at least 2 years of experience in business analysis…