Senior Systems Administrator

PROJECTS / PROFESSIONAL SERVICES

Position Title

Department

Projects / Professional Services

Reports To

Service Delivery Manager or Technical Services Leadership

Employment Type

Full-Time

Salary Range

$90,000-$110,000

The Sr. Systems Administrator (Tier
3) Team Lead serves as a senior technical project resource responsible for designing, implementing, and standardizing client infrastructure environments. This role is focused on new client onboarding, infrastructure design, project execution, technical standards, and scalable implementation practices. The role works closely with the Project Coordinator, Service Delivery Manager, Technical Lead, Client Leads, and client stakeholders to ensure projects are delivered efficiently, securely, and according to Kloud9 standards.

In addition, this position provides day-to-day technical leadership and serves as the primary and final internal escalation point for complex tickets assigned to the team. The Team Lead guides Tier 1 and Tier 2 technicians, supports root cause analysis, strengthens documentation and training, and determines when vendor or external escalation is appropriate. Personnel management remains with the designated manager unless otherwise assigned.

• Design and implement infrastructure solutions for new clients and existing client project work.
• Ensure new client environments meet Kloud9 technical, security, documentation, and operational standards.
• Design Microsoft 365, Entra , server, networking, backup, endpoint, security, and cloud solutions.
• Review client environments and recommend remediation plans that improve scalability, security, and supportability.
• Support infrastructure upgrades, migrations, refresh projects, and modernization initiatives.
• Lead technical onboarding activities for new clients from an infrastructure and systems perspective.
• Create, maintain, and improve onboarding templates, deployment standards, and implementation checklists.
• Assist in making onboarding infrastructure more efficient, repeatable, and streamlined.
• Identify gaps in newly onboarded environments and help prioritize remediation work.
• Ensure onboarding documentation is complete and usable by the Service Delivery team after handoff.

• Serve as the primary senior technical resource for assigned professional services projects.
• Work closely with the Project Coordinator to support project timelines, communication, scheduling, and deliverables.
• Provide technical guidance during project planning, discovery, implementation, and handoff.
• Identify project risks, dependencies, scope concerns, and technical blockers early.
• Maintain clear project documentation, implementation notes, and internal handoff details.

• Assist Client Leads with larger projects for current clients.
• Support Microsoft 365, server, network, backup, security, and compliance-related client initiatives.
• Provide escalation support for project-related technical issues.
• Collaborate with Service Delivery and Account Management to align project work with client technology roadmaps.

• Serve as the primary and final internal technical escalation point for Tier 1 and Tier 2 engineers on complex incidents, service requests, and infrastructure issues assigned to the team.
• Provide timely technical direction, coaching, and hands-on support to help technicians move escalated tickets toward resolution.
• Review complex or recurring tickets to confirm troubleshooting quality, root cause analysis, documentation, and appropriate resolution methods.
• Determine whether an issue should be resolved internally, addressed through training or documentation, or escalated…